Award Night Cancellation

Discussion in 'Starwood | Preferred Guest' started by edekba, Apr 21, 2015.  |  Print Topic

  1. edekba

    edekba Gold Member

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    I just booked a last minute award night ... and I noticed the following language.

    So If I don't show up, the points are deducted and I get charged $769? Wouldn't just a deduction of the points be more reasonable?
     
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  2. SPG Champion
    Original Member

    SPG Champion Official Representative

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    All Free Night Award reservations come with a cash penalty charge. However, you can ask for just the Starpoints to be used instead. From the Terms and Conditions of membership:

    "3.2.g. If an SPG Member fails to cancel a guaranteed SPG Award reservation within the permitted cancellation time, the SPG Participating Hotel will charge the applicable cancellation fee to the credit card provided by the SPG Member at the time the reservation was made and the Starpoints that had been redeemed will be re-deposited into the SPG Member’s account. For Free Night Awards only, an SPG Member may request a refund of the applicable cancellation fees charged by forfeiting the portion of the Starpoints that he/she had redeemed for the SPG Award necessary to cover the applicable cancellation fees by emailing his/her request to chargechange@starwoodhotels.com no later than 60 days after the reservation arrival date, provided that the SPG Member has adequate Starpoints in his/her account."

    It is one or the other; not both. And you have control over which it will be.

    Best regards,

    William R. Sanders
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    spgchampion@starwoodhotels.com
     
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  3. edekba

    edekba Gold Member

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    Oh okay. That makes sense I suppose. But wouldn't the deduction of Starpoints first be more reasonable than charging then requesting a refund of the charge. I mean the StarPoints have already been deducted ... right? Why redeposit the Starpoints & only later refund the charge and take the points again?

    Thanks for the clarification. I guess I should read those T&C more closely...

    P.S. I don't plan on not showing... but this just peaked my interest :)
     
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