Avoid Itinerary Change "Sweep"?

Discussion in 'American Airlines | AAdvantage' started by zpaul, Jan 30, 2013.  |  Print Topic

  1. zpaul

    zpaul Gold Member

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    I like long layovers...call me a glutton for punishment or someone who just likes airports, but there it is. The last few itineraries I've purchased, both Y and J/F, have been changed automatically by what the AAgents call an automated sweep by their system which reassigns me to earlier flights with a more "suitable" connection time. This results in calls to AA to get back on my previous flight, and has resulted in me losing the seat I had chosen a few times (including exit row and my favorite row 3 on the MadDogs).

    Since the system is "automated," there's probably nothing to be done about it, but just in case...do any of you know of a way to "block" the reservation so that the automatic changes aren't made? The AAgents are always accommodating and friendly about it, but it does feel like a lot of needless work after I've put the effort into making sure I'm already on the flights I want to be on the first time around.

    Any thoughts would be appreciated.
     
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  2. funtrainsf

    funtrainsf Silver Member

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    Wow.. that is very interesting to me. I never knew the would/could do that. I'm keen on hearing some expert opinion on this subject. Sorry I can't help, but it has me curious.
     
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  3. AUSsie

    AUSsie Silver Member

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    Unfortunately, I do not have guidance to offer, but I am curious. Can you share some data as to how long of a layover we're talking about here? I've never had my itineraries changed by AA in this way, and I often have several hour layovers as well. Frankly, I never thought that this was a risk.
     
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  4. zpaul

    zpaul Gold Member

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    My layovers are usually anywhere between five and seven hours, usually connecting from/to an international leg.

    It's worth mentioning, also, I think, that these are usually booked a few months out, and the "automatic" changes happen about once a month, maybe every three weeks. It doesn't ever happen on trips I book closer to actual day of travel.
     
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  5. dayone
    Original Member

    dayone Silver Member

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    I've never experienced this.
     
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  6. bigx0

    bigx0 Gold Member

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    Happens all the time with me on DL. Sometimes the routing and/or layover times are indeed much "better" but I'd rather they didn't do me any favors. I can't always put them back the way I wanted them.
     
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  7. funtrainsf

    funtrainsf Silver Member

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    Exactly. If I choose my flights, let me be. If I want an earlier one, I'll fly standby. How they would automatically "assume" that I want a tighter connection is beyond me. They have no clue what I want. Wow!
     
  8. zpaul

    zpaul Gold Member

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    I should mention that I have always been reaccommodated on the same flight I had booked originally; however, twice I have lost the seat that I had selected.
     
  9. zpaul

    zpaul Gold Member

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    And I've just remembered what is was called the last time I had to speak to someone about it - "itinerary optimization changes."
     

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