Avis Customers Sue Over E-Z Pass "Convenience" Fee

Discussion in 'Avis | First/Preferred' started by sobore, May 12, 2012.  |  Print Topic

  1. sobore
    Original Member

    sobore Gold Member

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    Have you noticed that anytime a company charges something labeled a "convenience fee," it only angers customers more? For example, a recently filed class-action claim alleges that car rental biggie Avis didn't fully disclose the details of the convenience fee it charges customers who rent vehicles equipped with E-Z Pass devices.

    Since not everyone is aware of the E-Z Pass brand, it's one of those systems that allows vehicles to pay highway and bridge tolls electronically via a device that is usually placed on the windshield above the rearview mirror.

    In a lawsuit filed in New York County Supreme Court, the plaintiffs allege that, "While other taxes and fees are disclosed in the rental agreement and other documents, the fees for using the [E-Z Pass] are not disclosed in the rental agreement or during the rental process."

    Read More: http://consumerist.com/2012/05/avis-customers-sue-over-e-z-pass-fee.html
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  2. marcwint55

    marcwint55 Gold Member

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    I haven't used the E_Z pass from Avis, but when I rented from Sixt in Miami, it was a flat daily fee and no other charges were incurred.
    sobore likes this.

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