The UAL execs degraded and sacked their own offering at a feverish pace making sure they feathered their own nests with millions. Most people laugh out loud at the mention of Friendly anything when it comes to this company. They destroyed billions? In customer goodwill and adulterated everything, including gutting their frequent flyer program. If it wasn't for their ownership of the federal government their current giant slide -$26 in just a few weeks might have not put them into Chapter 11. You attack your customers at your own peril as Mr. Rogers might say.