Army veteran says American mistreated him and his service dog

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  1. Prior2Boarding

    Prior2Boarding New Member

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    A U.S. Army veteran says American mistreated him and his service dog Sergeant First Class Kevin Crowell, a U.S. Army veteran, is accusing American Airlines of lying” about how company employees mistreated him and his certified service dog, Bella. Sgt. Crowell standing next to a memorial dedicated to his fellow comrades. (Photo: Kevin Crowell) Sgt. Crowell served in Iraq as a scout sniper, where five of his buddies were killed by a roadside bomb. Presently, Sgt. Crowell is living in Jacksonville, FL and is trying to deal with PTSD. Bella is a 95-pound golden retriever who helps Sgt. Crowell deal with panic attacks. Sgt. Crowell says he was boarding a flight in Miami bound for Key West to attend a conference on dealing with PTSD. Sgt. Crowell says he called American in advance to ask for a roomier bulkhead seat for his service dog. However, once aboard the aircraft, an American employee said that “pets” were not allowed, even though he had proper documentation to show that Bella was a service dog, Sgt. Crowell was then forced to deboard the aircraft. After deboarding, Sgt. Crowell went to an airport agent where an employee started to pet Bella, even though Bella’s [...]
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