are spg phones down?

Discussion in 'Starwood | Preferred Guest' started by estnet, Mar 28, 2013.  |  Print Topic

  1. estnet
    Original Member

    estnet Gold Member

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    when I dial I get the "westin" message instead of usual starwood and am on infinite hold for an agent (this is calling the platinum line!)
     
  2. skyvan

    skyvan Gold Member

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    Have you tried reaching out to them on Twitter? They seem to be quite responsive.
     
  3. estnet
    Original Member

    estnet Gold Member

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    I don't tweet, but am trying to contact them thru their online chat. It is, however, too complicated to do this way. I ended up calling Malaysia.

    I have not ever had this much trouble getting thru, nor gotten the "westin" when calling the number so was wondering if others were having this problem (but it is the middle of the night so I guess not too many people in the US are calling now)
     

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