Are executives hiding from their customers?

Discussion in 'Blogstand' started by BoardingArea, Feb 24, 2015.  |  Print Topic

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    There she is, on the FedEx blog, so tantalizingly close. It says Sheila Harrell is the vice president of customer service operations. It says she’s responsible for overseeing 31 call centers in the Americas and Canada and more than 5,500 customer service representatives. It says she’s responsible for “ensuring high levels of customer satisfaction” through […] The post Are executives hiding from their customers? appeared first on Elliott.

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