Are Attempts to Squeeze More Profits Backfiring on Airlines?

Discussion in 'Blogstand' started by BoardingArea, Sep 2, 2014.  |  Print Topic

  1. BoardingArea

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    It would seem to me that there is a threshold of revenue versus passenger comfort; and that crossing that threshold excessively either way would not be beneficial. It would be unrealistic if airlines offered premium class seating and service at economy class prices — the airline would most likely not survive. If the seats are too uncomfortable for passengers — more of whom seem to be crammed onto each airplane for a flight — then there will naturally be more animosity amongst passengers... ...but when the animosity gets to the point of a flight being diverted, does that not cost the airline money? Does it not consume more fuel; create an experience less than desirable for passengers who might give a second thought as to purchasing a ticket for a flight in the future; waste the time of members of the flight crew and employees on the ground such as gate agents; affect other flights using the same airplane? The post Are Attempts to Squeeze More Profits Backfiring on Airlines? appeared first on The Gate.

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