applying for EU mandated flight delay compensation

Discussion in 'Delta Air Lines | SkyMiles' started by Gargoyle, May 20, 2014.  |  Print Topic

  1. Gargoyle
    Original Member

    Gargoyle Milepoint Guide

    Messages:
    22,017
    Likes Received:
    96,547
    Status Points:
    20,020
    What is the best method (i.e. e-mail, postal mail, what address, etc) to request compensation for delay due to mechanical issues. Also, does it make any difference that DL is a US based and not EU based carrier? It was a five hour delay on a TATL flight. EU rules state:
     
    MX and Newscience like this.
  2. ballardFlyer

    ballardFlyer Gold Member

    Messages:
    1,297
    Likes Received:
    1,528
    Status Points:
    1,120
    No it doesn't matter that DL is NA based as long as they are operating the flight from an EU airport to a non-EU airport such as CDG-JFK.

    Your are eligible for 600 euros in cash. Just email in a complaint and quote the EU regulation numbers along with your ticket/flight details. They'll send a check in about 7 days.

    I've been successful more then once now.
     
    Flyer1976, Gargoyle, MX and 1 other person like this.
  3. WilliamQ

    WilliamQ Gold Member

    Messages:
    4,509
    Likes Received:
    14,295
    Status Points:
    10,675
    So if it is a flight from NA (or anywhere non-EU) to EU on a airline not based in EU, this rule will not apply right.
     
    MX, Gargoyle, ballardFlyer and 2 others like this.
  4. philatravelgirl

    philatravelgirl Silver Member

    Messages:
    315
    Likes Received:
    496
    Status Points:
    545
    the Your Rights app has all of the EU rules for transit which is helpful in my opinion
     
    MX, Gargoyle and ballardFlyer like this.
  5. Wandering Aramean
    Original Member

    Wandering Aramean Gold Member

    Messages:
    28,233
    Likes Received:
    61,782
    Status Points:
    20,020
    Correct.
     
    Flyer1976, MX, Gargoyle and 4 others like this.
  6. Counsellor
    Original Member

    Counsellor Gold Member

    Messages:
    1,221
    Likes Received:
    1,620
    Status Points:
    1,120
    This site (EUclaim) has information on how the EU Regulation works, and will even submit your claim for you for a percentage of the take. You can try putting the claim in yourself first, but be prepared for a rejection on the grounds of "extraordinary circumstances". This happened to me, and it may just be a bad faith attempt by the airline to discourage you from pursuing the claim.

    There is a school of thought that going through EUclaim serves notice on the airline that you have some professionals involved who are unlikely to be bluffed easily, and in such case they may be more likely to accept the claim rather than playing games. In my particular case they reclama'd the denial and ultimately the airline paid.

    I don't get anything for a referral, just letting you know my experience.
     
    Last edited: May 20, 2014
    MX, WilliamQ and Gargoyle like this.
  7. redtailshark

    redtailshark Silver Member

    Messages:
    1,041
    Likes Received:
    875
    Status Points:
    895
    @Gargoyle... be careful following this path.... or you will soon become - and become known as - "an experienced frequent flyer of international airlines." :p
     
    anileze and Gargoyle like this.
  8. Gargoyle
    Original Member

    Gargoyle Milepoint Guide

    Messages:
    22,017
    Likes Received:
    96,547
    Status Points:
    20,020
    Flight was from US to EU.
     
    anileze likes this.
  9. Gargoyle
    Original Member

    Gargoyle Milepoint Guide

    Messages:
    22,017
    Likes Received:
    96,547
    Status Points:
    20,020
    I am "an experienced frequent flier of international airlines". I'm just not an experienced complainer, because I almost never have any problems. Strange how some people have constant problems with airlines and some have almost none with the same airlines.
     
  10. rwoman
    Original Member

    rwoman Gold Member

    Messages:
    5,617
    Likes Received:
    13,489
    Status Points:
    11,070
    For US->EU flights on US-flagged carriers, compensation would not apply. If it were a European carrier, you could make the claim.
     
  11. Gargoyle
    Original Member

    Gargoyle Milepoint Guide

    Messages:
    22,017
    Likes Received:
    96,547
    Status Points:
    20,020
    I do plan to make a complaint and request for compensation, since the lost of half a day on a short business trip did crimp my plans and force me to cancel a couple things. I find specific requests are better than vague ones. Since the EU 600 euro doesn't apply, what should I ask for?
     
    anileze likes this.
  12. Wandering Aramean
    Original Member

    Wandering Aramean Gold Member

    Messages:
    28,233
    Likes Received:
    61,782
    Status Points:
    20,020
    What do you think is appropriate?

    You're not technically entitled to anything so keep that in mind when making the request.
     
    Gargoyle and LETTERBOY like this.
  13. secretsea18
    Original Member

    secretsea18 Gold Member

    Messages:
    7,729
    Likes Received:
    44,584
    Status Points:
    14,020
    I think compensation would be due for mechanical delay. That is entirely within the control of the airline
     
  14. DiverDave
    Original Member

    DiverDave Gold Member

    Messages:
    1,294
    Likes Received:
    1,818
    Status Points:
    1,095
    I would expect maybe a $150 voucher at best for a five hour delay.

    David
     
  15. Gargoyle
    Original Member

    Gargoyle Milepoint Guide

    Messages:
    22,017
    Likes Received:
    96,547
    Status Points:
    20,020
    Perhaps technically not, but it was due to mechanical and it cost me a chance having a free day to run down to Florence. There is significant value in a day of eating pasta and photographing architectural details in Firenze.
     
    gregm and uggboy like this.
  16. gregm

    gregm Gold Member

    Messages:
    1,508
    Likes Received:
    2,161
    Status Points:
    1,200
    My recent mechanical overnight in ATL net me 15,000 miles.
     
    Last edited: May 21, 2014
    Gargoyle and WilliamQ like this.
  17. WilliamQ

    WilliamQ Gold Member

    Messages:
    4,509
    Likes Received:
    14,295
    Status Points:
    10,675
    USD? :)
     
    Gargoyle likes this.
  18. gregm

    gregm Gold Member

    Messages:
    1,508
    Likes Received:
    2,161
    Status Points:
    1,200
    Miles. Oops, I'll edit!
     
    Gargoyle and WilliamQ like this.
  19. WilliamQ

    WilliamQ Gold Member

    Messages:
    4,509
    Likes Received:
    14,295
    Status Points:
    10,675
    Pity, For USD15,000, I will probably not mind being inconvenienced.
    In fact, at that rate, I will volunteer to sleep at the airport so that someone else can have the room.

    15,000 miles, it is hard to say and depends what was missed. Did I miss a birthday, a soccer game.
    I also suspect you being YOU are treated special and with love.

    The team must have been devastated that you had been inconvenienced :)
     
    Gargoyle and gregm like this.
  20. gregm

    gregm Gold Member

    Messages:
    1,508
    Likes Received:
    2,161
    Status Points:
    1,200
    Nah, I get the short end of the stick sometimes. I had to get my own hotel and taxi. 15,000 miles is standard comp for a DM that experienced what I did.
     
    Gargoyle and WilliamQ like this.
  21. Misplaced Texan
    Original Member

    Misplaced Texan Gold Member

    Messages:
    16,878
    Likes Received:
    26,177
    Status Points:
    20,020
    Given what I've read here and on TOBB and what I've been told is true by people I trust, I don't find this strange at all.

    Sent from a place using a fruit thing.
     
    Gargoyle likes this.

Share This Page