Any experience with Alitalia?

Discussion in 'SkyTeam' started by gregm, Apr 3, 2014.  |  Print Topic

  1. gregm

    gregm Gold Member

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    I almost booked my holiday, European award travel on Alitalia. (MIA-FCO-OTP-FCO-MIA) I decided to do a little reading up on their customer satisfaction. I couldn't find anything positive. Anyone have anything to say either way? I'm more concerned with their long-haul, TATL J product, on their 772. It wasn't a bad deal, 140,000 RT J and F all the way.
     
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  2. Gargoyle
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    I've always found them very good when seated up front, and the food is excellent. Seated in back, well, it's mixed at best. :)

    One thing about AZ, when things do go wrong (as they do with all airlines) the staff tends to disappear. That applies to ground staff, not flight crews.
     
  3. gregm

    gregm Gold Member

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    Thank you, @Gargoyle !
     
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  4. Gargoyle
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    oh, and avoid checked luggage with AZ (of course, it's best to avoid checked luggage with anyone).
     
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  5. anileze

    anileze Gold Member

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    Before AZ stopped flying to India(many years ago), I took one from Milan to Mumbai. Going out, excellent antipasto (fresh tomato and mozzarella) passable pasta, passable chicken, wonderful dessert (and second helping of icecream) good chianti. This is by the way of saying that their Biz seats were at that time, tired and sluggish and overdue for retirement.

    Daytime flight from FCO to JFK in Economy, was as Gargoyle says, more miss than a hit. If you like Chianti, which I do; then the flight home is rather passable.
     
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  6. Newscience

    Newscience Gold Member

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    I'll add this - since gregm has some good responses from Gargoyle and anileze - for a humorous spin. Some years ago, I met and became friends with two employees of Alitalia airlines, a flight attendant, and a fellow who worked in AZ management.

    They had many great stories about years of flying from Europe to many far-flung AZ destinations. One of them was how the flight attendant would have to be on the lookout for people in coach seating who tried to start fires in the aisle to cook their own food (heck, that's understandable, and I've wished that I could do this on some US carriers)! ;)

    They also told me that it was widely known throughout the airline industry that "Alitalia" stood for "Always Late In Take-off, Always Late In Arrival"! :D
     
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  7. Gargoyle
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    I knew a retired AZ FA who told me similar stories about the FCO-CAI and India flights- pax would bring little coleman type stoves and set them up in the aisle to cook goat meat. He hated the CAI flights the most.
     
  8. Newscience

    Newscience Gold Member

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    Thanks for the memory jog, Gargoyle. Yes, CAI was also part of that particular "cooking on board by passengers" story! ;)
    Newscience
     
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  9. jetsetter
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    jetsetter Silver Member

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    I have only ever flew with them domestically. While I have nothing negative to say about them, I have nothing positive to say about them either. They are just a regular airline with regular service and I wouldn't mind flying them again domestically.
     
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  10. gregm

    gregm Gold Member

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    I guess I would be fine with a full stomach and a nice lay-flat. I think the interiors, while not new, may be updated. Oh, I hate wine!
     
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  11. gregm

    gregm Gold Member

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    Thank you. Do you think service from FCO to OTP would mimic domestic service and configs or something in between J and Y? I know AF and KLM both have 'European" configs of 'F' up front. I put the ' ' around F because I don't consider blocking the middle seat F.
     
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  12. jetsetter
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    jetsetter Silver Member

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    Sorry but would not have the slightest clue about this :( I wouldn't have my hopes too high though for a great difference though.
     
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  13. GenevaFlyer
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    Just some experiences in the past couple of years:

    - Have flown their new A330s in Premium Economy. It's fine, not a seat I like (similar to the AF Premium Coach seat), and service is minimalistic, but acceptable

    - Flying NYC-FCO-LIN, we left NYC late, so missed my connection to LIN. When I got to the transfer desk, they immediately issued my new boarding pass, as I had already been rebooked. My checked luggage has also been moved to my new flight, so no issues at all.

    - Also done a number of European legs in coach. They are quite comparable to all the players out there in coach. Not much to expect.

    - One issue at one point: flying into LIN with my wife, they couldn't get the luggage compartment open, so it took a long time for checked luggage to come out (but it did come out :) )

    Overall, I think they have made a number of improvements in the past couple of years. The new planes are nice, I can't speak about the 777. As a Flying Blue elite, the earnings on AZ can be better than on AF/KL, in particular in Premium Economy. Given the right price and timings, I would fly them again.

    As for difference between J and Y on a European flight, count on something similar to AF/KL, i.e. don't expect too much.

    Cheers,

    GenevaFlyer
     
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  14. gregm

    gregm Gold Member

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    Thank you.
    Thank you.
     
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  15. Counsellor
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    Counsellor Gold Member

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    I've flown FCO to OTP and on my flight at least it was configured same as domestic.
     
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  16. gregm

    gregm Gold Member

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    Thank you.
     
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  17. ffitalia

    ffitalia Silver Member

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    Hello, in March I've flown FCO-MIA-FCO with Alitalia in premium economy. Right balance between economy and business. The food is not bad, perhaps best than AF or Delta (but I'am italian), in-flight services in the media as the other companies. Call center/web site are terrible
     
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  18. gregm

    gregm Gold Member

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    Thanks!
     
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  19. dhammer53
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    dhammer53 Gold Member

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    I'm booked JFK/MXP in coach > thank you $271 fare to Asia. ;)

    Are the seats and food really that bad?

    dh
     
  20. anileze

    anileze Gold Member

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    Depends. Seat are tired as the planes have not had any interior refresh. Food - do not choose hot pasta as it is a reheat.
     
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  21. Gargoyle
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    Food is normal TATL coach food, maybe a touch better than some others. I prefer it to the DL coach fare.
    Some of the 332's have standard coach only, no premium economy. The old overhead screens. I just did a R/T, DL premium economy on a 763 eastbound and AZ 332 economy westbound. While I don't like Airbus (cheap tacky plastic planes, even the name implies it's based on the Greyhound model) my AZ seat was more comfortable than the DL seat. (note I was stuck in a bulkhead middle on DL). The chicken meal was quite good.
     
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