I almost booked my holiday, European award travel on Alitalia. (MIA-FCO-OTP-FCO-MIA) I decided to do a little reading up on their customer satisfaction. I couldn't find anything positive. Anyone have anything to say either way? I'm more concerned with their long-haul, TATL J product, on their 772. It wasn't a bad deal, 140,000 RT J and F all the way.