Mom demands apology from Air Canada CBC News Posted: Jul 12, 2012 8:31 AM CT Last Updated: Jul 12, 2012 8:39 AM CT A Winnipeg mother is demanding an apology from Air Canada after her daughter was left alone in the Edmonton airport. Elaine Arseny paid the airline $100 to have her 12-year-old daughter, Kennedy Barker, accompanied as a minor during a trip to Edmonton last month. Barker was supposed to be escorted to a waiting relative but that never happened. "I'm just disgusted by the whole situation. I'm really disappointed that I put my trust into this company and they didn't follow through," Arseny said. Barker spent about 25 minutes wandering around. Fortunately, she had a cell phone and called Arseny, who calmed her down until the relative spotted Barker. "I was scared for her. I was shocked and disgusted," Arseny said. "The worst thing could have came out of this and I was really upset." Barker said the July 1 flight was the first time she ever got on a plane and was nervous about the tip. Arseny has since phoned Air Canada to complain. She was told to send an email. Air Canada has told CBC News it is looking into the matter.