Another downgrade from Marriott Rewards

Discussion in 'Marriott | Rewards' started by nacho, Jul 2, 2013.  |  Print Topic

  1. nacho

    nacho Silver Member

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    This is what I got from Marriott on FB when I was asking them about the member +1 guest rule for the lounge:

    How nice - this is their answer when I was asking them about whether kids count as 1 guest.
     
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  2. Fishing4Deals

    Fishing4Deals Silver Member

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    What does this mean? That you can't reserve a room for your family with points?
     
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  3. Ed Ip

    Ed Ip Silver Member

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    Wouldn't this technically be an upgrade.....from member-only to now member+1 guest. I think this vary by region and property. For example, some properties in Asia allow up to two non-hotel guests per hotel-guest.

    From my experience I've never had a lounge ask me which guest is which. You should be ok as long as you don't bring everyone and their mother in and draw unnecessary attention to your party. :)
     
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  4. Counsellor
    Original Member

    Counsellor Gold Member

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    I think the point is that Marriott now says only the Elite member and one guest can get complimentary access to the lounge. Doesn't have anything (that I can see) to do with award redemption. However, the question raised is whether your child is not allowed in the lounge if your spouse gets in with you.

    This has interesting implications because most elites tended to take breakfast in the lounge -- with their families. Now, unless the rule is modified to apply only to the number of adult guests an elite can bring in, the family cannot eat breakfast together in the lounge.
     
  5. tommy777
    Original Member

    tommy777 Co-founder

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    I doubt they´ll kick the kids out if you´re staying with family.
     
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  6. marcwint55

    marcwint55 Gold Member

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    I've never had a lounge at any hotel hassle me when I've brought in more than one family member. I truly think it is a matter of how you behave. If you don't disturb others and leave some food and drinks for other guests, there should be no problem.
     
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  7. nacho

    nacho Silver Member

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    Yes and No. With the previous only elite policy, hotels are more willing to let all guests in the elite's room into the lounge because it's kind of weird for 1 person to go in there when they are in a group. However with this policy, hotels will feel that there is no obligation to let in more than 1, and therefore they can charge extra head that is more than the Elite +1.

    Marriott Marquis in TS NYC - kids are not allowed in anymore.

    Marriott Marina San Diego - kids are charged $10.95 per head for lounge access.
     
  8. MyTravels
    Original Member

    MyTravels Silver Member

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    Not at all (even if it is just parent + child)?

    How would this be billed? Noted in the lounge and charged to the room (presumably per day not per entry - such as when you visit for breakfast and evening snack), or billed at checkin if you have more than 2 occupants regardless of use or ??
     
  9. nacho

    nacho Silver Member

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    Not sure about the one in TS NYC - I got the information from FB. Someone there reported that kids are not allowed in.

    In Singapore Marriott kids under 12 are not welcome and I think some London properties don't allow kids after 5pm (source from flyertalk).

    I don't know how they are billing at SD Marina because the one reported it weren't charged because they weren't aware of the new policy.

    However I have seen at JW Shenzhen China if you bring in a third guest (adult), you will be charged and it will be billed to your room.
     
  10. Singapore Flyer

    Singapore Flyer Silver Member

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    Yup. I don't know about the twelve. We had one of kids, 1 y.o. And was denied entrance so wife and I took turns eating and sitting at the door. She seems to remember all children being excluded. Come to think of it, we didn't see anyone that looked like a teenager or younger. This was this past December.

    Sent from my iPhone using milepoint
     
  11. nacho

    nacho Silver Member

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    I heard that Conrad Singapore has a separate room in the lounge for kids - I found it quite thoughtful.
     
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  12. pilotb757

    pilotb757 Silver Member

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    I have a different experience, have never had any trouble getting breakfast for me , wife and 2 kids, both local and international as a Platinum. The only negative i had in Marriott is a confrontation with a very rude front service agent in Key West .
     
  13. mgoldid

    mgoldid Active Member

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    I am platinum and I just returned from a multi-country European trip and stayed at Marriott's the whole trip. We left in June and the London Regents Park Marriott gave us a free continental breakfast for the whole family (wife, myself and 13 year old daughter). The lounge was closed to those 16 and under. The restaurants usual charge was 15 pounds for a continental and a full English breakfast was 20. Now the continental included a ton of food, cheese, cereal, oatmeal, bread, fish etc. The English breakfast included a variety of meats, eggs to order etc. BUT!!!! The restaurant gave us the Full breakfast free (usual up-charge was 5 pounds). The lounge at night had free wine and beer plus hot food and it was open till very late hours. Also served desserts.

    In Brussels, it was more limited - free continental breakfast M-F and some light food in the lounge at night. But on the weekend, we had the full restaurant buffet for free (usual charge 25 Euro). No age restrictions.

    In Tel Aviv, we spent 9 nights at the Renaissance - 18 years and up to enter the club, so our daughter was banned. We had a full Israeli breakfast every morning (all the fixings, cheese, fish, etc, but no meat). At night, they had a cold buffet (hummus, pita, bread, salad etc) and two hot entries, plus soup, plus free beer and wine and then dessert later on. On the Sabbath, the lounge had nothing except for what was in the fridge.

    I think you basically could average $100 a day for free food and drink. Now it was free, so we did go more often. I think my wife and I had rather generous pours of wine every night!

    Now compared to some US properties especially over Thanksgiving, where the lounge is closed. We have gotten wide swings in platinum or gold service. Some years, we get free breakfast for 1, sometimes they let me bring my daughter for free. Some years we got certificates for all of us. I think the change overall is better, but I actually would prefer to see the lounge open 7 days a week. In particular, at the Westchester NY Renaissance - the breakfast is outrageous and I do not want to pay $29 for a coffee and a bagel. SO I am looking forward to seeing how they implement the policy - I am traveling to NY for a wedding over the Columbus Day weekend.
     
  14. bigx0

    bigx0 Gold Member

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    I was recently in the Worthington Renaissance Fort Worth. The lounge was packed with kids. There are no doors to the lounge and it's minimally staffed. Breakfast was a real mess. Evening hours not much better -- apparently the night before all the honor bar charge slips disappeared so nobody got charged.

    Anyhow during the weekend we got a chit for a cold breakfast in the lobby restaurant. The front desk was very careful to say it was valid only for me and 1 guest and that if I had children they would have to pay. So from this I conclude:
    1) They allow children in the lounge, apparently without limit.
    2) They are strict about rationing the inferior food in the restaurant. (You could pay extra to get the full buffet which *is* better than the offerings in the lounge.)
     
  15. enichols22124

    enichols22124 Silver Member

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    I guess this is just getting implemented. I was at the Marquis in NY about two weeks ago, with a child and no one mentioned anything to me the two times we ate in the lounge. I was in the Tuscon, Arizona JW Marriott and I really did have the whole family (two kids, fiancee and my mom), and they treated us like royalty in the lounge area (maybe because it's off-peak there right now?). I was a little worried, but this isn't something I do all the time, and the kids are well behaved because they don't travel with me too often, and they know if they are trouble, they won't be traveling with me at all. :) But, they welcomed us with open arms. They won't be traveling with me for months, so I will have to watch to see how this plays out in my travels. Being in the lounge is a treat for me, since half the time I end up in a Courtyard, and it seems like half of my vacation trips come across weekends regardless, so I would guess only 1 in 4 am I able to get into a lounge and enjoy. When I first made Platinum and was then going to the lounge, I thought no children were every allowed initially, especially when I saw there was alcohol available, and then after 4-5 trips, I saw a family, and realized I never had seen anything say otherwise, I was just presuming....

    Interesting stuff, I'll definitely keep it in mind for certain vacations to check on the children limit since I have two.
     
  16. UADomer08
    Original Member

    UADomer08 Silver Member

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    I stay at the Marquis weekly and have noticed the lounge to be much less crowded. They started the new "black key" system 3-4 weeks ago and it hasn't been a big deal. There is almost always someone outside the lounge checking keys and greeting people. I think it does a good job at limiting the 'co-worker share' by which a plat gets 2 keys and provides one to their non status coworker. It also reduces the large groups of adult tourists that tend to come in together. With that said, I was enjoying some appetizers last night and there were 2 or 3 different groups that had children with them. Most of the kids seemed to be 7-10 yrs old and were well behaved. I also have seen a family (plat, spouse, and 1 child) come in.

    Since I'm a single traveler I've never actually inquired about the rules. I just depend on the person working the desk at the time.
     
  17. bigx0

    bigx0 Gold Member

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    The Marquis in NY is one of the Marriotts which will not offer free breakfast on weekends, so the children limit for that wouldn't be applicable anyhow.
     
  18. nacho

    nacho Silver Member

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    I wonder if we can start a sticky or wiki on which property enforces the E+1 rule, as a lot of us have kid(s) and it will be nice to know.
     
  19. enichols22124

    enichols22124 Silver Member

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    A wiki or a database of some sort, since it seems like different experiences and rules and enforcements of the rules at the different hotels. There are time where this would make a difference in what hotel I picked if I was depending on the breakfast or hoping to enjoy the evening in the lounge with the family, just the fiance', or a friend.
     
  20. xhunter33x

    xhunter33x Silver Member

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    Marriott is AWEFUL...I spent two months in the Coachella Valley reviewing over 30 hotels. Everything from the La Quinta Resort (Waldorf) to a place with roaches that I won't name. I had every spa treatment and ate at every restaurant. I just got home Wednesday and am glad to back in Vegas. Part of the fun of what I do, is that if you look at my picture, that is how I dress when I arrive. These people are so busy looking for the
     
  21. xhunter33x

    xhunter33x Silver Member

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    ...in the suit that I get to see what the true service is like. I even sit in the lobby for an hour or two to watch the interaction of the staff with each other and toward the guests. The JW Marriott in Palm Desert was in a tight race for the place with the roaches, but was able to pull off a last place showing. I have a blog that resulted in pics with the Palm Springs Mayor, Chamber of Commerce, Director of the Museum and even the San Diego NBC affiliate. When I say that place is the pits, I mean it! Out of the 30 hotels, they were also the only one that charged for an upgrade. Low season, mid week, and available....no good will generated there. Also, I would like to thank them for leaving my car under a sprinkler all night. I had just had it washed and gave the valet a huge tip so that it was not in the sun. It wasn't! They were drying off the windshield when it was brought up. I always enjoy those hard water spots. If anyone wants to know the best places to stay while in the Palm Springs area let me know....just a few suggestions: Colony Palms, Seguaro, La Quinta Resort, Hyatt (downtown Palm Springs),.....Those are some excellent ones off the top of my head....avoid JW Marriott (100 reasons), Spa Resort & Casino (great place, but for $1100 a night I don't want late check out charges to kick in 15 minutes after scheduled checkout--and on a Sunday in the Desert?)
     
  22. Mirror74

    Mirror74 Gold Member

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  23. Mooper
    Original Member

    Mooper Silver Member

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    If Marriott had a policy of allowing unlimited adult and child guests, you'd see a flood of people complaining that it was a devaluation because it allowed lounges to become more crowded.

    If Marriott had a policy of strictly enforcing one adult guest, you'd see a flood of people complaining that it was a devaluation because it was too restrictive.

    The reality is that in practice you can (and should be able to) get away with anything reasonable. If you and your spouse are staying with a couple or three well-behaved kids and you want to all enjoy breakfast in the lounge, you can. If you prance in with five screaming toddlers, your spouse, and your friends, then you're being rude and should be booted (but even then, many times you can get away with it). Be reasonable, be polite, and there's nothing to worry about regarding the restrictions.
     
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  24. nickfromct

    nickfromct Silver Member

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    Very recently, we were about to bring in a third person to the lounge without any issue. Where we did have an issue was when the lounge is closed and we were provided a continental breakfast for two only and that is being strictly enforced.
     
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  25. SuperKirby

    SuperKirby Gold Member

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    What was the reason for the closed lounge?
     

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