Andaz Maui Changes Breakfast terms

Discussion in 'Hyatt | Gold Passport' started by afakhori, Aug 28, 2014.  |  Print Topic

?

What should Andaz do?

  1. Keep it the way it is now. Cold buffet with an option to upgrade for $$

    0 vote(s)
    0.0%
  2. Back to the way it was. Full Buffet or bust

    29.4%
  3. Back to full buffet but limit of menu/crazy requests

    64.7%
  4. other (comment below)

    5.9%
  1. afakhori

    afakhori Silver Member

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    So there has been a big debate OTOB within a master thread about Hyatt (or most likely Maui Andaz) changing the Dia Benefit (abruptly on 8/25 and onward) from full buffet to splitting the buffet and letting the Dia have cold stuff (with the ability to order a side) and an available upgrade of $17 for the rest of the buffet. It's been bounced around a bit with a bunch of people chiming in, but what do you guys think? For all intents and purposes it seems to be the equivalent of what is offered in a club lounge. What say you internets?





    Edit: just had to add this picture -
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  2. Pizzaman
    Original Member

    Pizzaman Co-founder

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    I haven't actually encountered this yet. Certainly, I'd be bummed if the fantastic breakfasts went away at PH and Andaz. It's an awesome benefit of being a Diamond member. It's not something I anticipated would last forever, but I would have expected something a bit more beneficial than cold buffet at some of the premium properties.
     
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  3. lapointdm

    lapointdm Silver Member

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    I just booked a stay at the andaz maui before the changes and this is a real disappointment. I do think that the offerings were very generous and there was a potential for abuse with special orders, but it seems unfair to say people who spend so much money at hyatt and earned diamond status deserve a lower benefit buffet.
     
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  4. dayone
    Original Member

    dayone Silver Member

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    Disappointing? Yes. Unfair? No.
     
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  5. bigaloha

    bigaloha Active Member

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    I've stayed at the Andaz Maui 4 times since its opened last year. There have been other changes at the property as well I think they're trying to understand their first year and make adjustments to the service they provide. I'm adding this to another concerning change at the hotel. I'm opposed to this buffet-lite as I think it takes away from the experience at the hotel. Having stayed at properties across all Hyatt Brands, I've never encountered a situation where you had a modified offering as a Diamond member. I'd suggest they correct this change, as I know for me it will dull the experience at one of my favorite properties on the Hyatt system.
     
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  6. luv2travel

    luv2travel Silver Member

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    I can confirm that the breakfast has changed dramatically at the Andaz Maui. As a diamond member, you get the Ka'ana Pantry which is simply juice/coffee and cold items like fruit, bread, and pastry items. You are allowed to choose 1 side item, such as 2 eggs, bacon, sausage, potatoes, or more bread. I was pretty disappointed that to get the full breakfast I would have to pay $17 more. I also tried to bargain and exchange my pantry access for an entree item (such as an omelet, waffle, etc.) but they refused - even though the entrees are less than the pantry. In my party, we've been just splitting side items since there are a few of us. Mimosas and bloody marys are out too. We came last year and everything was included for diamonds. I am with another diamond member in my party and we both thought we get more food at a Hyatt House than this "resort" property. One of many disappointments at this property...
     
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  7. gleff
    Original Member

    gleff Co-founder

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  8. karung99
    Original Member

    karung99 Gold Member

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    How many Diamonds are staying here? I think this is a shortsighed by their management. I was lucky to have it full breakfast last August, that was so good. Going to boycott this property until it reverse their breakfast policy.
     
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  9. ClarkyBoy
    Original Member

    ClarkyBoy Silver Member

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    So disappointing. I stayed there last year with the family and they are all begging to go back. The Amenities, the breakfast, were all super cool. Can't even get C+P / Suite any more. Oh well, SPG Maui it is.
     
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  10. uggboy
    Original Member

    uggboy Gold Member

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    Andaz Maui at Wailea Resort Names New General Manager

    Scott Allen has been appointed general manager of Andaz Maui at Wailea Resort in Maui, Hawaii. Allen is responsible for the management, operations and marketing of the 297-room resort. Allen has a long history with Hyatt, which spans 28 years and various roles throughout North America and the Caribbean.
    Most recently, Allen was general manager of the Park Hyatt Aviara in Carlsbad, CA. Scott also held general manager positions at Hyatt Regency Century Plaza, Los Angeles; Hyatt Regency La Jolla, San Diego and Hyatt Regency Aruba Resort Spa and Casino in the Dutch Caribbean.

    http://www.travelagentcentral.com/u...wailea-resort-names-new-general-manager-49796
     
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  11. afakhori

    afakhori Silver Member

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    Hopefully he will reevaluate the hotel. I'd be fine with the breakfast change (though disappointed), but the change to No Cash/Points with DSUs is a huge blow to the property. It alienates a lot of people and I think pushes away a lot of $$ that would have otherwise been spent at the property. Most people think "I got such a great deal on the cost/points for the property, I can splurge on eating at the hotel restaurants and whatnot." I would think they would make a lot more profit from onproperty dining and services than from the room rates, though I dunno for sure.
     
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  12. ClarkyBoy
    Original Member

    ClarkyBoy Silver Member

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    Any changes yet? :)
     
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  13. afakhori

    afakhori Silver Member

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    Not sure. We went back to Maui 3 weeks ago and skipped the Andaz due to all the negative things people have been saying (that and the ungodly amount of money they wanted for mid-March, yesh!). Hope someone can drop in and share some good news.
     

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