Now you all know the real level of commitment of SM management to customer service! If Kevin Pinto - let me say, a seriously customer-focused, deliverer of best in class industry service, with no stars, asterisks or pauses or reservations - truly one of the very few higher up at DL who took this seriously - is out the door...well, if that's the case, then it's clear what the management thinks. If this fourth-and-twenty-three-and-whoa-it's-a-completion-for-a-first-down! representative is replaced by the customer-service semi-bots DLCorpGalI, II and III and SMI etc. who must toe the corporate line (i.e. 635k from PHL to FCO, not all of which is in J) then you must know what else is coming. For one thing, you know the NEW SKYMILES program is just weeks away, if that. Redeem now. Right now. For whatever you can get. Lock it in 331 days out. Otherwise, don't complain you didn't know what was coming. And I salute KP's commitment and achievements on the customer service front. He is one of the few DL reps who I'd place in the exclusive redtail Chisholm class of excellence. I only had cause to ask his help once for missing credit on a car rental promo and boom! it got fixed within hours, courteously and efficiently. This contrasts with the battle of KUL and numerous other interactions with DL SM service in which the problem never got fixed and which ate up far too much of my life into the bargain. If only he were in charge of SM, there would be no need for the ironic stars. But he's not. So, let's recommend him to Jeff S. over at UA. I'm going to do that now.