Just thought you guys would be interested to hear this story. I applied for the spg card in August as the promo was nearing the end. I called right when I got the card to confirm that I was enrolled in the 30k star points promo. I wasn't, I was in the original promo. I had clicked the link through the site and am not sure what happened. I thought, no problem, they'll match it since it is a public offering (unlike the gold card issues). I called for the first time of probably 20 phone calls to amex 2 days after made my initial call. The rep said it may take a couple of days for the promo to post but it never did. They had to put in requests to marketing but each rep I spoke with did it incorrectly until the third time. Each time, my 8 week review reset. I would call every week complaining about how long it took once I had met my first 8 weeks (the middle of October). Each time I called, they apologized and credited me either 3k or 5k courtesy points. It took me 4 calls to finally have someone say they would manually override it. I then received a request to fill out a survey regarding my experience. I gave amex pretty bad reviews simply because it took them 3 months to do something they could have initially done in August. I spent approximately 7.5 hours on the phone with amex throughout this process. Two days ago, I received a phone call from Rosa at the executive office. She wanted to hear this story for herself. I told her about my bad experience with spg and my wife's bad experience with membership rewards (she's in the midst of the 75k battle). Rosa apologized and said she was crediting me 10k courtesy points from the executive office to my spg account. I thanked her and she suggested my wife call her and they may be able to work something out. All told, I received 60k star points (not including my spending requirement). At the end, I'm very happy with how amex handled this despite the fact that it was a headache for 3 months and hours of my life I'll never get back The point is, I think American Express is going to make all this right, it just may take a while. Has anyone else had a positive experience? I'll post the response I get from Rosa regarding my wife's american express. My first post, please go gentle on me!