Today flying from CLT to BOS, the attendant working first greeted each of us by name, and then acknowledged our status level and thanked us for it. Quite a nice touch, and you could see everyone responding to it. I also lost a pin off of my jacket. I thought I had it when I when entered the plane, but did not see it in the aisle or on the floor around my seat. Just prior to leaving the airport, i heard a page asking me to report to the US Baggage office....where they asked me to wait a few moments, as she had found my pin and was having it sent down. Both of these gestures showed the true meaning of customer service / care. Just doing a little more, quite pleasantly.