Amex Travel

Discussion in 'American Express | Membership Rewards' started by ducster, Apr 25, 2013.  |  Print Topic

  1. ducster
    Original Member

    ducster Gold Member

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    I need to buy tickets for my family trip this December, and the best schedule/fares require outbound on UA and return on LX. Has anyone here booked flights through Amex travel? Would they be any better/worse than booking on an OTA, or with a local live human?

    Thanks in advance.
     
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  2. marcwint55

    marcwint55 Gold Member

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    It really depends on who you get. They have some very sharp agents and some unbelievably stupid agents. Lately when I have called it has been the latter.
     
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  3. ducster
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    ducster Gold Member

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    Thanks for the input. Have you (or anyone else) booked online through the Amex website? I can do that since the flights are pretty straightforward. I'm also interested in what kind of support they offer in case of any problems like irrops.
     
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  4. desamo

    desamo Gold Member

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    Once it gets to IRROPS, you're dealing with the airline, not the OTA.
     
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  5. ducster
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    ducster Gold Member

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    Yep. Not sure what I was thinking there.
     
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  6. kyunbit
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    kyunbit Silver Member

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    Having a live agent helps if you need to cancel/reschedule the ticket. This is the reason I book most of my international tickets via my agent (not Amex)
     
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  7. Art234
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    Art234 Milepoint Guide

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    I booked a couple of trips through AMEX Travel, and have had no problems. I found them very helpful in picking between using miles or AMEX 2 for 1 promotion which is not often the best way to go.
     
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  8. marcwint55

    marcwint55 Gold Member

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    I have not booked online through them
     
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  9. SuperKirby

    SuperKirby Gold Member

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    Trying to book on the Amex website. I keep getting this error with a few itineraries: "There is no availability in the segments. Please choose a different itinerary" even though there is obvious availability direct from United.com. If I choose another airline with the exact itin, it works. Anyone know if this happens a lot with UA or probably just a glitch and I need to wait it out? I'm trying to earn extra MR points, or do you think I should just go ahead and book directly from United.com? FWIW it has unique segments.
     
  10. ducster
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    ducster Gold Member

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    I actually tried to book the tickets I talked about in the OP on the website and kept getting an error message. When I called Amex (twice, on consecutive days), neither of the reps were able to do it either. After three days of trying, I finally gave up and was able to book the exact itinerary on the LH website for a little cheaper (same fare, but less the $11/ticket booking fee that Amex charges).
     
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  11. SuperKirby

    SuperKirby Gold Member

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    Looks like the website is just flat out incapacitated (nicest word I can find for the darn website).
     

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