AMEX purchase protection

Discussion in 'American Express | Membership Rewards' started by cotter77, Mar 2, 2012.  |  Print Topic

  1. cotter77
    Original Member

    cotter77 Silver Member

    Messages:
    310
    Likes Received:
    144
    Status Points:
    410
    have people used the purchase protection? how does it work? does AMEX ship things back for you/cover the return shipping if you get hit with it yourself?
     
    tondoleo and TAHKUCT like this.
  2. TAHKUCT
    Original Member

    TAHKUCT Gold Member

    Messages:
    2,766
    Likes Received:
    7,236
    Status Points:
    5,070
    you can file claims online at American Express Online Claim

    Once your claim is approved, they might request your item to be shipped to them via trackable service at your expense.
     
    tondoleo likes this.
  3. charlilo
    Original Member

    charlilo Gold Member

    Messages:
    4,462
    Likes Received:
    21,336
    Status Points:
    10,720
    What if it is a fridge?
     
    tondoleo and TAHKUCT like this.
  4. TAHKUCT
    Original Member

    TAHKUCT Gold Member

    Messages:
    2,766
    Likes Received:
    7,236
    Status Points:
    5,070
    I would check T&C first to make sure it is a covered item then file a claim and let us know if you had to ship it to Amex ;)
     
    tondoleo likes this.
  5. tondoleo
    Original Member

    tondoleo Gold Member

    Messages:
    16,063
    Likes Received:
    100,905
    Status Points:
    20,020
    I have used this program. Twice I had to mail the item in to Amex. It was on my dime. The shipping was not expensive. It was for game consoles. The other times it was for cellphones. I called, told them the date of purchase, faxed a receipt and they credited my account. I donated the cellphone brick to charity.

    It is a very good program and adds value to the AMEX card.
     
    TAHKUCT likes this.
  6. TAHKUCT
    Original Member

    TAHKUCT Gold Member

    Messages:
    2,766
    Likes Received:
    7,236
    Status Points:
    5,070
    I completely agree on the value of this Amex program and filing claim is much easier and more efficient then Chase PP card with a similar benefit.
     
    techguru and tondoleo like this.
  7. amazzajr

    amazzajr Active Member

    Messages:
    22
    Likes Received:
    19
    Status Points:
    95
    Used it for a watch...watch was $250.00. I scratched the glass crystal. Filed a claim, they didn't ask for the product back and the credit posted the next day. Awesome experience.
     
    TAHKUCT likes this.
  8. cotter77
    Original Member

    cotter77 Silver Member

    Messages:
    310
    Likes Received:
    144
    Status Points:
    410
    well i have an issue with a 60"plasma being delivered. I am not sure the return will be honored completely and I might be threatened with sending the TV back and covering the shipping return expense. doesnt seem right to me. I was trying to figure out if AMEX could help deal with the issue. purchased using AMEX gold biz card
     
  9. TAHKUCT
    Original Member

    TAHKUCT Gold Member

    Messages:
    2,766
    Likes Received:
    7,236
    Status Points:
    5,070
    What is your issue?
     

Share This Page