Amex letters about account info compromise (Target?)

Discussion in 'American Express | Membership Rewards' started by HaveMilesWillTravel, Jan 16, 2014.  |  Print Topic

  1. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    Got two identical letters for two of my credit cards today, telling me that they believe my card number, expiration date and name has been compromised by a merchant breach (they don't mention the merchant, but I assume it's target). No new cards issued, just a promise to monitor my accounts more closely and some generic links with info for identity theft etc. Seems odd... Citi historically has replaced cards when someone at a merchant came down with a case of bad cold.
     
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  2. LarryInNYC

    LarryInNYC Gold Member

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    My wife received two fraud alerts on different cards a couple of days ago. There were purchases on both cards, and both have been replaced.
     
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  3. Travelsavant
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    Travelsavant Gold Member

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    Not AMEX but 1st time for me: got a "compromised" card alert from BOA today & new card being issued immediately. Called & asked for more info but they said (1) it wasn't Target & (2) in keeping with current laws, the bank was not notified as to which merchant reported the "# may have been" alert. Rather than "wait & see" BOA policy is to cancel the cards listed & issue new ones. PITA but safer way to go.
     
  4. LarryInNYC

    LarryInNYC Gold Member

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    Important note: If this happens on a Chase Ultimate Rewards card once they lock your account you will not be able to use your points until you activate the new card. We had them wait while I transferred my wife's points to my account -- because we did need them for a redemption.
     
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  5. TAHKUCT
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    TAHKUCT Gold Member

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    That's nice to know
     
  6. viguera
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    viguera Gold Member

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    Keep in mind that Neiman Marcus and a few other retailers were also compromised, but on a smaller scale, which is why it's not making the news as much as the Target story.
     
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  7. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    I've never in my life shopped at Needless Markups.

    That said, I haven't been at a Target in a long time either. If they kept my credit card information on file from an in store purchase six or eight months ago, they deserve all the flak they are getting. They shouldn't be hoarding that data.
     
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  8. LarryInNYC

    LarryInNYC Gold Member

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    It's best to assume that anything that goes into a computer will never, ever go away. In the case of credit cards, if you want the ability to return the item and get a refund, I imagine they may well need to store the CC # -- I don't know if you can reverse a transaction using only the approval code.

    I've written a couple of systems that handle credit card payments (for very small organizations, not Target!) and I have always been successful in convincing the client not to store the credit card number at all -- just the approval code. It's a slight hassle for repeat customers and refunds but worth it, to me, for the peace of mind.
     
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  9. LarryInNYC

    LarryInNYC Gold Member

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    In my wife's recent case, we're pretty sure she didn't use both credit cards at any of the reported vendors. She may have been phished a few days before the fraud was reported, however.
     
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  10. viguera
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    viguera Gold Member

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    Yeah last year I went through the whole song and dance of getting new cards with both Citi and BofA, and they never told me who was the supposed merchant that had reported a breach. I just went through it with BofA once again, in spite of all my efforts to virtualize the cards used for purchases, so I'm going to have to rethink my approach to actually buying stuff :)
     
  11. vickers

    vickers Gold Member

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    Barclay is issuing us new cards, but we can continue to use our current ones until they arrive and we activate.
     
  12. boondr

    boondr Gold Member

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    Consumer fraud protection being what it is I am not the least bit concerned about this hysteria, it is the card companies who are at risk. I'd prefer no to get b=new numbers, just more stuff to memorize for me.
     
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  13. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    Agreed for the most part (I only use credit cards, never debit). It is, however, a hassle if you have to change automatic payments or if the cards get replaced while you are traveling. Always important to have sufficient redundancy for the latter case.
     
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  14. boondr

    boondr Gold Member

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    Good points
     

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