The AmEx FHR (Fine Hotels and Resorts) Program is available to all AmEx Platinum and Centurion charge card holders. Centurion benefits are a bit more generous, but this thread will focus on Platinum card members. FHR is a collection of hotels around the world that have met standards for this program and have signed a contract to participate. New participants generally appear in January. Some cities and countries have many properties, while the selection can be sparse in other areas.Most properties are five-star full service hotels, frequently the best in their location, although some four-star properties and boutique hotels are included. Some chain hotels, upscale ones, participate in this program and one can sometimes obtain benefits from both FHR and the hotel's own frequent guest program (although you are not entitled to a double upgrade). If this applies to you, you should probably ask to verify how your case will be treated and you might want to have the answer documented. To benefit from the FHR program, you must book your stay through AmEx Plat Card Travel, Centurion Card Travel, or their associated websites. You must pay a FHR rate (more on this below). You must pay for your stay (at least the room portion or everything that is charged to your room) with an (any) AmEx card in the name of the guest on the reservation. This means that, in particular, if you have an AmEx Platinum charge card and also a business AmEx Gold card, you can pay with the Gold card. You can also pay with any AmEx airline or hotel credit card (DL, SPG, etc.) FHR rates are unpublished and not listed on the hotel's website or available by calling the hotel, although sometimes the hotel will tell you the rate and then instruct you to call AmEx to book it. The minimum rate is usually for a deluxe king room and rates usually (always?) are the same for one or two guests. Most properties have a variety of room and suite categories available under FHR rates. It sometimes is worthwhile to explore this information because it can be the case that paying slightly more results in a much better upgrade. At some properties, the FHR rates are close to rack rates but at other properties they can be the best rate one can obtain. They're generally not seasonal (except in some resort areas), not different for weekends, and not dependent on how full the hotel is for your night(s). At most nonresort properties, these are not prepaid rates and have 48 hour cancellation policies, although rooms are guaranteed for late arrival using your Platinum card as standard operating policy. (I don't know if one can get a FHR reservation without the charge card guarantee.) A few times I was able to cancel without penalty when there were weather or flight problems. Every FHR stay includes the following benefits: ---Guaranteed 4 pm checkout. This really means guaranteed, no asking and no arguments, although it's courteous to inform the hotel of your anticipated check out time. Most hotels will not extend it beyond 4 pm without an additional charge. ---Complimentary continental breakfast every day for two; the hotel can specify restaurant, buffet, lounge, room service, etc., or let you choose. A few properties provide a credit for breakfast and you can order anything from the menu. You should always verify the breakfast arrangements at check in if this information is not volunteered. Also, ask whether you should simply sign for the breakfast or if the waiter/waitress will know from your room number not to bring a bill. If you do sign a charge slip, be sure to check that it has been taken off of your bill when you check out; you might need to allow some extra time if you cannot see from a bill delivered the night before your departure that this has been done properly. ---A one category room upgrade if available at check in. A few properties specify no upgrades beyond a certain category, such as junior suite. ---An additional special amenity. These vary widely and can be quite valuable. They're indicated on the FHR website and in the annual book of FHR properties. If in doubt, ask your AmEx travel agent by calling. The following is a partial list of special amenities that I've seen: upgrade at time of booking guaranteed noon check in time spa service $100 spa credit $100 food and beverage credit lunch for two, with or without beverages and service dinner for two, with or without beverage and service high tea for two wine or champagne in room airport transportation full or English breakfast for two local gift (hotel or coffee table book, pottery, pewter ashtray, specialty food item, etc.--it's hard to remember) When you check in, you should be given a small envelope containing a card setting out your FHR benefits. Because AmEx has a special relationship with these hotels, your PTS (Platinum Travel Service) agent can sometimes contact them to obtain a room for an otherwise sold-out date (but don't expect miracles if there's a special event) or request other favors. Most FHR properties treat FHR guests very well, although there are exceptions. A good PTS agent can suggest particular properties that are popular under this program or that are known to go above and beyond for guests. Speaking personally, my worst experience was a "tea" that was literally a cup of tea from an ordinary generic teabag, served with one tiny stale store cookie. Some of my best were champagne, flowers, and chocolates in the room; champagne and a big local apple cake; a 100 Euro unrestricted F & B credit, but YMMV.