http://abcnews.go.com/Travel/americans-dissatisfied-airline-industry/story?id=14001154 Remember last month's obscene, sexist and homophobic-laced rant by the Southwest pilot who didn't know his mike was on? That was one creepy audio tape, though I liked the part at the end where other pilots keep breaking in to tell air traffic control, hey, it's not us. The best line was delivered by an unknown SkyWest pilot who drawled, "And they wonder why airline pilots have a bad reputation." I'm not sure that's true, but I can tell you who does have a bad reputation: try the entire airline industry. Here's a shocker: Airline passengers hate the airlines. OK, maybe "hate" is a bit strong, but according to the new American Customer Satisfaction Index, people sure are dissatisfied. In case you're wondering, the respected ACSI conducts 70,000 interviews a year on a variety of firms and brands and creates rankings by company and industry. Overall, the U.S. airline industry scored a 65. That's lower than the satisfaction score for Domino's Pizza. Lower than the Post Office. Lower than the IRS. Well, lower for electronic tax filers, anyway, according to the most recent government rankings. But you see my point.