American is Mistakenly Adding Fuel Surcharges to Partner Awards

Discussion in 'American Airlines | AAdvantage' started by gleff, Jul 17, 2011.  |  Print Topic

  1. gleff
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    gleff Co-founder

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    First flagged over on JonNYC's forum, I experienced it this morning myself. American's systems are mistakenly adding fuel surcharges to award tickets on partner airlines. They are supposed to do this for awards on British Airways, but not awards on other partners. So book a Cathay Pacific award, for instance, and you may see fuel surcharges included at the moment.

    If the taxes/fees quoted to you seem high, you want the agent to contact the rate desk ("Tariff") to have the fuel surcharges removed.
     
  2. Aro

    Aro Silver Member

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    Tell me about it! I was first quoted just over $200 in taxes for a one-way award in CX F. I protested, and tax went down to around $60. I once again protested as I suspect they had added one of these:

    U.S. passenger facility charges (XF)
    U.S. flight segment tax (ZP)
    U.S. international arrival tax (US)

    After being on hold for a little longer taxes were at a sweet $35.
     
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  3. JohnDeere19
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    JohnDeere19 Gold Member

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    I paid ~$60 total for a CX F roundtrip just a week or two ago. If AA starts adding fuel surcharges to awards, I'm switching from AA as my primary carrier.
     
  4. boxedlunch
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    boxedlunch Silver Member

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    I paid about $70 YQ on a multi-partner award ($255 total taxes/fees per ticket) traveling SEA-ORD-MIA(AA) MIA-BCN-MAD-IST(IB) IST-LHR-OSL(BA) OSL-HEL-JFK (AY) JFK-SEA(AA).

    Only BA legs were IST-LHR-OSL.Anyone have an idea if these fees are about right?
     
  5. Counsellor
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    Counsellor Gold Member

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    Sounds about right to me.

    In my experience, transiting LHR on BA long-haul usually attracts about 50 quid, so close to $80 in fuel surcharge and additional taxes.
     
  6. DestinationDavid
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    DestinationDavid Milepoint Guide

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    You can input your itinerary into the itasoftware.com system and get a tax/fee break down that will show you what it should cost.
     
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  7. Tenmoc
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    Tenmoc Gold Member

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    Just asking a follow up.

    If using a OW award to cover a round trip with AA miles. IB out and BA back, I should only be paying YQ on the BA flights? or will I be looking at YQ for all legs because there is some BA in the complete itinerary?
     
  8. cptnkirk77
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    cptnkirk77 Silver Member

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    I just pulled this up and am not entirely sure how to use it. I am booking DFW-LHR-MAN-JFK-DFW all on AA, and the fees are coming out to be $236.50. Does this sound right, considering just DFW-LHR in F and it was $2.50?
     
  9. al613
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    al613 Silver Member

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    Are you sure LHR-MAN is on AA? :)
     
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  10. cptnkirk77
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    cptnkirk77 Silver Member

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    Ha actually it's DFW-LHR, then the return is from MAN-JFK-DFW...that WOULD be a strange route for AA to take up...
     
  11. Tenmoc
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    Tenmoc Gold Member

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    You say DFW-LHR is in F. Is MAN-JFK in F as well? UK has luxury tax for J and F departing the UK.
     
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  12. cptnkirk77
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    cptnkirk77 Silver Member

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    MAN-JFK is J, so I would assume that is the reason. I appreciate the help!
     
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  13. AmericanAirlines

    AmericanAirlines Official Representative

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    Quick update on this issue. There was a glitch which resulted in taxes being collected in some situations where they normally would not have been collected. The system issue which resulted in this error has been corrected and the taxes removed from the effected itineraries. Apologies for any inconvenience!
     
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  14. Microwave
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    Microwave Silver Member

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    Thanks for coming to us with an update!

    I hasten to point out that, despite widespread disinformation to the contrary, fuel surcharges are not taxes, and should never be labeled or referred to as such. :)
     
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  15. gleff
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    gleff Co-founder

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    Oh I dunno, personally I think that AA should have to stop adding fuel surcharges to BA award redemptions while the FAA reauthorization flounders in Congress....
    :D
     
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  16. Aktchi
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    Aktchi Silver Member

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    Thanks for the fix, but is it now an official AA policy to refer to YQ surcharges as "taxes"? :)
     
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