American Eliminates Phone Customer Relations

Discussion in 'Blogstand' started by BoardingArea, Apr 2, 2015.

  1. BoardingArea

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    Via JonNYC at Traveling Better, it looks like American Airlines has recently eliminated customer relations by phone. The customer relations phone number was recently taken off the website, and apparently they're increasing the staffing for customer relations by email. Ultimately eliminating options isn't good, though I can't say I've ever phoned customer relations at any airline or hotel chain. If I have a compliment or complaint I always prefer email: The post American Eliminates Phone Customer Relations appeared first on One Mile at a Time.

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