American Airlines updates policy for customers requiring extra space

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  1. Prior2Boarding

    Prior2Boarding New Member

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    “For the safety and comfort of all customers, we have aligned our seating accommodation policies with other major airlines regarding customers who may require more than one seat,” reads the webpage outlining the changes to American’s policy. As American Airlines and US Airways work to integrate the two airlines, they are making policy changes that align with other carriers, this is such a case. The new policy is as follows: “If the passenger requires a seat belt extension and their body extends more than one (1) inch beyond the outermost edge of the armrest, another seat would be required.” The old policy simply required that the passenger be capable of lowering the armrest(s) without his body impeding. If you meet the abovementioned criteria, American offers two possible solutions. At booking: A reservations representative will ensure that you receive two adjacent seats at the same rate for each seat. At the airport: If you have not booked an extra seat in advance, you will need to speak with an airport agent as soon as possible. If seats are available in your ticketed cabin, you may be accommodated in the same cabin next to an empty seat. However, that additional seat must [...]
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