American Airlines unveils customer-focused changes

Discussion in 'American Airlines | AAdvantage' started by Newscience, Jan 7, 2014.  |  Print Topic

  1. Newscience

    Newscience Gold Member

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    American Airlines unveils customer-focused changes

    A worker installed a new sign at John F. Kennedy International Airport’s Terminal 8 in August after US Airways’ ticket counter and gates moved from Terminal 7 to be next to American’s operations.

    sjean@dallasnews.com

    Published: 07 January 2014

    Travelers can expect to see a whole slew of changes on Tuesday as the new American Airlines unveils its first round of customer-focused changes, one month after its merger with US Airways.

    According to this article, changes taking place to the "new AA" include:

    - reciprocity for frequent flyers
    - relocation of airline operations to the same terminal
    - alignment of airport and web check-in times
    - alignment of boarding procedures
    - alignment of maximum age of unaccompanied minors
    - joint lounge access
    - reciprocity of wi-fi passes
    - enhanced customer service
    - code sharing agreements

    Read the entire article at:

    http://www.dallasnews.com/business/...airlines-unveils-customer-focused-changes.ece
     
    Last edited: Feb 1, 2014
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  2. hagar2935

    hagar2935 Active Member

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    In other news... the new AA has quietly added more seats to its aircraft making your legroom tighter, unless you buy an "upgrade" to a "better" seat... I think I will just skip flying with them....
     
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  3. HaveMilesWillTravel
    Original Member

    HaveMilesWillTravel Gold Member

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    Overnight and quietly without telling anyone?

    Which carrier are you going to fly now? Delta? United? (they both are in the process of doing the same)

    Maybe the champion for the average coach flyer, Southwest? Oh, wait...
     
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  4. tstephens

    tstephens Member

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    Try JetBlue. Extra coach legroom, multiple free snacks and drinks, a lot of nonstops, tvs and oh, here's a current novel idea- friendly agents and flight attendants. My kids said Dad forget useless air, try JetBlue. Thanks children.
     
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  5. FEV77

    FEV77 Silver Member

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    I like JetBlue, but am a little afraid after they cancelled nearly a whole day's flights this past week.
    I'm not saying that decision was right or wrong, only that it worries me that an airline would make that decision. A complete halt on all flights.
     
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  6. FEV77

    FEV77 Silver Member

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    Many airlines are "tweaking" their interiors - many not as obvious, perhaps - but don't be fooled - read about squeezing in more
    Southwest, United, Delta, etc. They are all doing it "quietly".
     
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  7. ludexpthah9

    ludexpthah9 Member

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    I've just flown from Mxp to Mia and back with AA and it's been my worst experience of flight.
    The plane seemed one from the '70s/'80s, mobile-web-airport ck-in problems, delays, small, uncomfortable and dirty seats we had even paid nearly 100 dollars each....
    They definitely need changes....!!!
     
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  8. Bay Pisco Shark
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    Bay Pisco Shark Gold Member

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    If you paid nearly 100 dollars each to fly anywhere, let along MXP/MIA (probably a typo) it was a bargain, no matter how small, uncomfortable and dirty the seats were.
     
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