American Airlines Customer Service – Quick Response

Discussion in 'Blogstand' started by Prior2Boarding, Jul 22, 2014.  |  Print Topic

  1. Prior2Boarding

    Prior2Boarding New Member

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    Almost two weeks ago I took a flight from Washington, D.C. to Miami, FL where I was unfortunate enough to encounter two of the rudest flight attendants I have ever flown with. I contacted American Airlines Customer Support via AA.com and complained about the incident. The email was sent at 10:22am and by 10:26am an AAdvantage agent was calling me to apologize and discuss the situation further. I wasn’t expecting the call, it was early (for me) and so I tried to keep it as brief as possible. Of course, we covered the core issues and all that jazz. I was pretty amazed at their 4-minute response time. I’ve never witnessed something like that. American has either improved their customer service for AAdvantage members or they have an overstaffed department now because of the merger. What did I complain about? Nothing important really. Two flight attendants were rude to a few passengers (and myself) during the flight for using the bathroom. The seat belt sign was off but it was an inconvenience for them I guess. One of them gave me attitude and was blatantly rude to me so instead of arguing with someone who might’ve had a bad day [...] The post American Airlines Customer Service – Quick Response appeared first on Fly2Travel.

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