American Airlines Concierge Key

Discussion in 'Newbies' started by jwm, Apr 30, 2011.  |  Print Topic

  1. jwm

    jwm

    Have you considered placing concierge key level members in the front of the que on flight upgrades?
     
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  2. ACMM
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    ACMM Gold Member

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    Welcome to milepoint jwm! I personally am not familiar with concierge key level members ... can you elaborate on which program this is associated with and possibly we can point you in the right direction on milePoint?
     
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  3. MSPeconomist
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    MSPeconomist Gold Member

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    Welcome to MP. I assume you're asking about AA's unpublished top level, the card mentioned in Up in the Air. You could try asking the AA official during the first MP live chat in early May; check the announcements for details, including how questions can be submitted in advance.
     
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  4. ACMM
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  5. Wurm
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    Let me add to the warm welcomes already given, jwm.

    My understanding of CK is that, unlike United's GS, it is a program intended to ease the experience of flyers who are responsible to delivering significant revenue to American Airlines. These people (an example might be a decision-making executibe of a company with a large corporate contract designating AA as its primary carrier) may fly a lot, or they may be once or twice a year flyers. It is supposed to offer all of what the paid Five-Star sertvice offers, but with a (much) higher degree of personalization and care (the intent being to leave the decision maker with a very positive impression of their AA flying experience).

    Further, I think it's established that CKs are placed on upgrade lists as Plats. Having said that. there is nothing that would preclude an AA regional sales manager from providing an upgrade outside of the AAdvantage rank channel (some corporate contracts include these kind of discretionary upgrades as a matter of course).
     
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  6. jwm

    jwm

    Hi Wurm - its the top of the heap for AA
     
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  7. DestinationDavid
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    DestinationDavid Milepoint Guide

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    Hi jwm, welcome to MP! :)

    I would say that you are half correct on your statement there. While ConciergeKey (CK) members are considered very important to American, they aren't technically the top of the heap as you've said. It's a side program to the existing elite status levels. So someone who is CK also earns elite status level. The CK program seems designed to make the airport experience nicer for the member (personal escorts, elite security line access, first class check in, etc). For upgrades though, the EXP is the top of the heap.

    Here is a link to a frequent flier website that outlines CK information. Note that at the end it states that CK is not an elite status.

    But as stated above, I think you intended to ask Maya Leibman this question and might have misplaced it. If you wanted to know about the future of CK and perhaps making it part of the elite status structure, you should post your question on this link.

    Again, welcome to MP!
     
  8. Scottrick
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    Scottrick Gold Member

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    I think GS offers some of the same perks for infrequent but important flyers. GS memberships for top execs can be included in some corporate travel agreements. But GS is also available to big spenders. Are you suggesting that CK is exclusively for VIPs and not based on spend?
     
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  9. DestinationDavid
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    DestinationDavid Milepoint Guide

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    While Wurm will have to answer for himself, I think he was indicating what I said above - CK is tied to airport experiences and not upgrades, where as from what I understand UA's GS level provides 1K to the recipient, thus making it tied to elite status. CK is not on AA.
     
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  10. Wurm
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    My impression (corrections welcome) is that GS acts more as a true "fourth tier" in Mileage Plus. As I understand it, GS members get members-only security line in some airports (ORD T1 being one), first-called to board, and have their meal choices taken before all other pax (including 1Ks).

    I have no doubt that many UA contracts give the corporate travel manager the ability to nominate employees for high-tier membership up to and including GS. Bottom line is that the programs probably overlap in scope, with UA skewing more towards the people actually doing the BIS flying.

    Edit: just saw David's response and I concur with his points.
     
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  11. Scottrick
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    Scottrick Gold Member

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    This is more clear. Thank you.
     
  12. jwm

    jwm

    David,

    Thx that was a great link. Good insight into the program. I am elite as well so it helps on upgrades. My CK experience has been good with it. They are fantastic on tracking me down when schedules change.

    JWM
     
  13. DestinationDavid
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    DestinationDavid Milepoint Guide

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    You're very lucky to be CK. I've been EXP for awhile but am confident I will never make CK. Enjoy it! ;)
     
  14. jwm

    jwm

    You're correct! 6 million miles and growing...
     
  15. NYBanker
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    Me too. I am a relatively high dollar OW pax ($100k+ a yr spend on OW leading into my EXP card), but >half is on QF/CX operated flights. Not enough dough to AA.
     
  16. millionmiler

    millionmiler Active Member

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    Its more formal than that actually. If a person invited to CK is not yet Plat or higher then they are comped to Plat.
     
  17. Eloy Fonseca Neto
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    Eloy Fonseca Neto Silver Member

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    Does anyone here knows the aproximate revenue threeshold to get CK??? I'm just curious, since last year my company spend 50K USD with AA!
     

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