[What happened, as relayed to the hotel by e-mail] you bastards just woke me up with a wakeup call I didn't order. Totally screwed up my night. A hotel is not supposed to do this. I am very angry. [Message sent to the SPG chat, which I will relay the answer to as appropriate] It's 5 am - your system gave me a wakeup call I didn't ask for. I called the front desk, which said it would take care of it. They didn't. The wakeup call repeated. I am furious. Just want you to know that they totally spoiled a good stay. I want the charge taken off my credit card. How can I have this done? This is what happened: Sam B. has entered the session. Sam B. has exited the session. You are the only user left in the session.