**Alert**Possible phishing scam...

Discussion in 'Starwood | Preferred Guest' started by SPG Champion, Jul 28, 2011.  |  Print Topic

  1. SPG Champion
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    SPG Champion Official Representative

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    If anyone receives an email from the following email address, please be advised that it is not from Starwood Hotels & Resorts:

    Reservation Departament <information@starwoodhotels.com>

    The misspelling of Department should be enough for anyone to take pause, but information@starwoodhotels.com is not an email address that is answered by anyone at Starwood.

    Our best advice, if you receive an email from this email address, is that you should not respond to the email, open any attachments, fill out any forms with any information nor forward anything back nor comply with any directives given. You should also disregard and completely delete this email from your computer.

    Best regards,

    William R. Sanders
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    spgchampion@starwoodhotels.com
     
  2. uggboy
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    uggboy Gold Member

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    Thanks for informing us promptly!:)
     
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  3. JohnDeere19
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    JohnDeere19 Gold Member

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    Great proactive move! Thanks.
     
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  4. goalie
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    goalie Gold Member

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    Thank you for the heads-up! :)
     
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  5. RestlessLocationSyndrome
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    RestlessLocationSyndrome Silver Member

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    Really appreciate the notification.
     
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  6. gleff
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    gleff Co-founder

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    But what if they've told me I've won a bunch of Starpoints and just need to fill out some information to claim the prize? :oops:
     
  7. sobore
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    sobore Gold Member

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    Thanks William! What about the emails I got to purchase replica Rolex watches and enhancement pills? :D
     
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  8. 7Continents
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    7Continents Silver Member

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    Must be a Hyatt diamond agent trying to recruit us to a darker side.
     
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  9. SC Flier
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    SC Flier Gold Member

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    Is this related to the trojan described in the article below? Or different?

    Beware of 'wrong Transaction' Hotel Spam (PCWorld.com)

    If you get an e-mail message telling you a hotel has erroneously charged your credit card account, be careful. The odds are that it's part of a new spam campaign that could infect your computer.​

    The messages started popping up in recent days and there are already hundreds of variants on the same theme: A hotel wrongly charged a credit card number and the victim is supposed to fill out an attached form to process the refund.​

    "Please see the attached form. You need to fill it out and contact your bank for return of funds," read one such message, titled "Hotel Breakers Palm Beach made wrong transaction."​

    The 'refund' form is actually a malicious Trojan horse program that installs fake antivirus software on the victim's computer, according to Gary Warner, director of research in computer forensics at the University of Alabama at Birmingham, who blogged about the spam messages Wednesday.
     
  10. Horse
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    Horse Gold Member

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    I was wondering the same thing since I heard about that other email today.
     
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  11. Len Williams
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    Len Williams Silver Member

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    Appreciate the info.
     
  12. SPG Champion
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    SPG Champion Official Representative

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    It might be. The subject line of one email I've seen said, "Hotel Trump International & Tower made wrong transaction".

    The content that followed was this:

    "Dear customer!

    Transaction: Visa 25961_FpU
    We are sorry to inform you that on July 26th, 2011 Hotel made an error of transaction from your credit card for an overall amount of $1183.
    For noncompliance of the service contract this Hotel was divested accreditation in Moverick Company.
    Please see the attached form. You need to fill it in and contact your bank for the return of funds.
    You’ll need the attached detalization of your account transactions to apply for the return of funds.
    Company just mediates and bears no responsibility for any money transactions made by Hotel.
    Sorry for the inconvenience. We trust you can solve this unpleasant problem.

    Carolina Deak,
    Manager of Reception Desk & Reservation Departament"

    Best regards,

    William R. Sanders
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    spgchampion@starwoodhotels.com
     
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  13. mynameismud
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    mynameismud Gold Member

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    it seems hackers running phishing scams are still not able to write words properly...good thing for us
    and also reminds me the Flying Blue AF/KL phishing scam
     
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  14. Bluto
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    Bluto Silver Member

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    But soon enough, they will discover spell check and we won't be able to rely on these obvious misspellings as warnings. I'm sure there are savvy phishing scams running now that don't have these telltale signs. What I'm wondering is how they are able to have an email sent apparently from information@starwoodhotels.com? Can't really blame someone for expecting that to be from a legitimate sender.
     
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  15. SPG Champion
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    SPG Champion Official Representative

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    Yes, and that is why I felt I needed to give a heads up on this one since the domain name is so familiar. Unfortunately, I'm not that well-versed in spoofing email addresses, but I do know that I sometimes get emails in my spam folder that look like they were sent from my personal email address, but the content is definitely spam, so I know it can be done.

    Best regards,

    William R. Sanders
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    spgchampion@starwoodhotels.com
     
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  16. mynameismud
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    mynameismud Gold Member

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    You can surely not blame someone for expecting it to be legitimate but you can blame someone for filling a form over the internet and provide either credit card informations or bank account details without at least double checking by at least a phone call or email.
     
  17. MSPeconomist
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    MSPeconomist Gold Member

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    You can also blame someone for either ignoring or not noticing :eek: all of the misspelled words, bad grammar, and awkward phrasings in the email.
     
  18. Misplaced Texan
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    Misplaced Texan Gold Member

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    Yeah, it's not the spelling that is the obvious giveaway. It's the clear unfamiliarity with basic English usage that should tell you it's not a legitimate e-mail.
     

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