In addition to awarding automatic HHonors Gold status to cardmembers in good standing and charging no foreign transaction fee, the HHonors Citi Reserve Visa Card is a "devaluation buster" because it awards 10 bonus HHonors points per $ spent at Hilton properties (i.e., most on-property purchases that are included in one's folio during a stay), effectively doubling the number of points that a Diamond member earns with every stay. Specifically: You can therefore imagine my shock after I checked my Citi Reserve February statement and noticed the following: Between January 04 and January 14, 2014, I stayed at Conrad Bali (paid stay), Conrad BKK (award stay) and Conrad HKG (award stay), for which I paid $3,316.23, including incidentals. Because all three stays were at HHonors properties, I should have received 10 HH points/$ or 33K points. Instead, Citi had transferred just 9,949 points or 3HH/$ to my HHonors account! This means that the bonus points for my spend at HHonors properties were credited as general purchases @ 3HH/$ rather than @10HH/$ as per the T&C. The discrepancy between the points that I should have earned and those that were actually transferred to my HHonors account was so huge that I wondered whether this was an isolated or recurrent incident, so I checked my January statement: To my great dismay the bonus points for my Dec 21-26, 2013, reward stay at W=A Shanghai were also credited @ 3HH/$ instead of 10HH/$. Then I really got worried and ordered all my statements going back a year, to January 2013, to see how often I had been awarded fewer points than I had actually earned. The result is shown in the table below (months during which I spent nothing and did not earn any points are excluded): *Spend at the Waldorf Astoria (NYC) Bull and Bear Bar was credited @3HH/$ As you can see, over a period of 12 months, Citi Reserve had transferred to my HHonors accounts fewer points than I had earned 6 times or 50% of the time, for a grand total of 45,387 missing points! I called HHonors Diamond desk to get an explanation and they told me to contact Citi Reserve because Hilton does not award the points; Citi Reserve does. I called Citi and they blamed it on Hilton, saying that the only way for Citi to know how to properly credit the points is if Hilton uses the correct merchant code. This sounds like B.S. to me because Citi Reserve has awarded me the wrong number of points even at properties where they had also awarded me the correct number of points (e.g., Hilton Singapore, they screwed it up in January 2013 but got it right in December 2013!). I have spoken with 3 different representatives at Citi Reserve to try find out the status of my request for retro-credit but got no straight answer other than they had filed a "dispute." Today, I decided to speak with a supervisor who promised to work with HHonors over the next couple of weeks to get it fixed and ensure that it will not happen again. I will be waiting for the outcome with bated breath... When a loyalty program fails to award the correct number of points 50% of the time, it is very likely a pattern and not an isolated incident. That is why I created this as a Master Thread where posters who have the HHonors Citi Reserve visa card can report what they find after checking their accounts to see whether or not they have been getting the correct number of bonus points. We would then know just how pervasive this problem may be... P.S. The rate of incorrect point transfer is actually worse since we should be counting only times when there were points earned to transfer. They got it wrong 6 out of 9 times or 67.7% of the time !