Airlines Lose Fewer Bags as Technology Tackles Transfers

Discussion in 'Travel Technology' started by sobore, Apr 9, 2013.  |  Print Topic

  1. sobore
    Original Member

    sobore Gold Member

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    Airlines cut the rate of mishandled bags in 2012, with transfer flights accounting for less than half of incidents for the first time in four years as carriers used new technology to speed transit times and cope with delays.

    Some 8.83 bags per thousand people were mishandled, down from 8.99 in 2011, even as passenger levels rose, airport IT provider SITA said today. The number of transfer incidents fell almost 9 percent to 12.5 million, or 48 percent of the total.

    “The industry has made a concerted effort to improve baggage-handling operations in recent years through significant investment and innovation,” SITA Chief Executive Officer Francesco Violante said in its ninth annual survey of passenger bags that are delayed, damaged, pilfered, lost or stolen.
    The rate of mishandled bags has fallen 53 percent in the past six years, saving the industry $2.1 billion annually, SITA said. Examples of cutting transfer glitches include the prioritization of handling based on real-time needs at Spain’s Iberia (IAG), while Helsinki airport introduced a system that aims to deliver 30-minute transfers and triggers special measures to ensure bags from delayed planes reach connecting flights.

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  2. NYCUA1K

    NYCUA1K Gold Member

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    This is definitely true because I do not even recall the last time I had a bag that was delayed and had delivered to my home after I'd already arrived -- a frequent occurrence a few years back.
    sobore likes this.

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