Airline Rules Address Tarmac Delays, Fee Refunds

Discussion in 'Blogstand' started by sobore, Apr 20, 2011.  |  Print Topic

  1. sobore
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    sobore Gold Member

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    http://www.npr.org/2011/04/20/135559754/new-airline-rules-address-bag-fees-tarmac-delays?ps=cprs

    There is some good news for airline travelers with lost bags or delayed flights. The Department of Transportation announces new passenger protection measures on Wednesday.
    It's bad enough when an airline loses your checked bag. It adds insult to the injury when they've charged you to check that bag and you can't get your money back.
    Airlines will be required to refund any checked bag fee if that bag is lost. It only seems fair, but Transportation Secretary Ray LaHood says the airline industry had to be forced into it.
     
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  2. jbcarioca
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    jbcarioca Gold Member

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    This is overdue if the number of passenger complaints about lost and delayed bags with no refunds are to be believed.
     
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