Airline PAX Complaints on the Rise!

Discussion in 'General Discussion | Travel' started by garyst16, Apr 8, 2013.  |  Print Topic

  1. garyst16
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    garyst16 Silver Member

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    WASHINGTON (AP) - Airline passenger complaints to the Transportation Department surged by one-fifth last year even though other measures such as on-time arrivals and mishandled baggage show airlines are doing a better job, according to a report being released Monday.

    "The way airlines have taken 130-seat airplanes and expanded them to 150 seats to squeeze out more revenue I think is finally catching up with them," said Dean Headley, a business professor at Wichita State University in Kansas who has co-written the annual report for 23 years.

    The industry is even looking at ways to make today's smaller-than-a-broom closet toilets more compact in the hope of squeezing a few more seats onto planes.
    "I can't imagine the uproar that making toilets smaller might generate," Headley said, especially given that passengers increasingly weigh more than they use to. Nevertheless, "will it keep them from flying? I doubt it would."
    sobore likes this.

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