Air Passenger Rights in the EU - Compensation for Cancellation?

Discussion in 'Newbies' started by sparxe, May 5, 2011.  |  Print Topic

  1. sparxe
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    sparxe Silver Member

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    Has anyone ever received compensation for a flight cancellation based on EU Air Passenger Rights? (http://www.airpassengerrights.eu/en/flight-cancellation.html)

    Story: I had a direct flight cancelled today for a flight 4 days from now. There are no longer any direct flights by this airline along this route (at least for this day). We were offered a connecting flight that would arrive approximately 12 hours later. This didn't work for us, as we will be connecting from a separately booked TATL flight. We asked for our tickets to be refunded and booked tickets immediately with a different airline, although the new scheduling isn't ideal. The new tickets were more expensive (however, not by a lot).

    Reading the air passenger rights seems to indicate that we each should be entitled to compensation for the cancellation. Has anyone ever received this compensation? How did you go about it? Is it easy to do if you don't live in the EU?

    Note: No idea what forum this should be in...
     
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  2. TRAVELSIG
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    TRAVELSIG Gold Member

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    Hey- good luck with this! Did you ask the airline to endorse your tickets over to another carrier as opposed to outright cancellation? Also- which airline was it? Some are a lot more friendly than others :)
     
  3. Counsellor
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    Counsellor Gold Member

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    Yes.

    In general, you request the compensation from the airline, citing ticket number, date, flight, and reason you believe you're entitled to compensation. They *should* either send you a check or deposit it to your bank account (if you send them your IBAN). (For more details on how to do it yourself, see the link below.)

    However, if the airline refuses, you can try going through EUclaim (not a government agency):
    http://www.euclaim.co.uk/

    They are a business, but don't charge you for trying (only if they succeed they keep a percentage of what they obtain), and at their website they explain how you can try to get the compensation yourself, first.

    By the way, it might help if we knew what airline, what routing, and why the cancellation.
     
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  4. sparxe
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    sparxe Silver Member

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    The airline is Royal Air Maroc MAD-RAK. Obviously, I assume that the number of tourists to Morocco is down and many people likely cancelled plans after the recent bombing. However, I still want to go, and they were not helpful in arranging alternate plans and we scrambled to find alternatives. Just wondering others' experiences.
     
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