Air China extends business hours for its North America Call Center

Discussion in 'Other Airlines | Asia/Australia' started by ACMM, Sep 18, 2012.  |  Print Topic

  1. ACMM
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    ACMM Gold Member

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    LOS ANGELES, Calif. - To further improve customer service and respond to increasing demand, Air China has decided to extend the hours of operation on weekdays for its North America Call Center.

    Monday through Friday the Call Center is now open from 6 AM to 9 PM, Pacific Standard Time (PST). Service hours during weekends and public holidays remain the same -- from 7:30 AM to 4 PM PST. The customer service hotline is 800-882-8122.

    With over 45 full time bilingual agents (English and Chinese), the Los Angeles-based call center also serves other English-speaking customers from other regions and countries, including Hong Kong, Australia, the Philippines and Singapore, in addition to the United States and Canada. More shall be added gradually, with four overseas destinations expected to be included in this growing list soon.

    ... more at the link above ...

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