Air Canada Super Elite Status

Discussion in 'Air Canada | Aeroplan' started by TheSandman, Feb 16, 2017.  |  Print Topic

  1. TheSandman

    TheSandman New Member

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    I have been an AC 100K status holder for 7 years. As of January, it has been nearly impossible to get an upgrade. It seems AC is selling off every available seat, particularly with the auction system.

    I have called the SE Concierge and they have told me I am not the only one complaining. I specifically asked how many passengers were upgraded on flights I was denied an upgrade on. For 3 flights in question, the answer was one.

    All this despite my requesting an upgrade 14 days in advance only to be waitlisted. I then tried to book a business class seat and saw a number of available seats. Within 30 minutes of making a request, I got an email inviting me to bid for an upgrade.

    It was clear that AC is waitlisting it SE customers even when an upgrade is requested at the earliest possible opportunity.

    On February 1o, I called about another waitlisted request and asked why I could not get an upgrade at the time of the request even though there were 5 seats available in the business cabin.

    Seems that had an impact as the next day, my flight was upgraded. AC needs to hear from its frequent flyers. I understand its efforts to monetize available business seats but if even 100K flyers can't get an upgrade, what is the benefit of giving all my business to AC?
     
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  2. londoncalling

    londoncalling Silver Member

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    I agree the auction system is there to sell seats and avoid free upgrades. That gives AC cover over SE upgrades that allows them to say they are actually selling those seats.
    However, I am on my third flight in a week and all three were upgraded immediately at booking. I have a latitude pass. These were long haul NA flights.
    What were your destinations.

    Also don't forget that everyone is now loaded up with new upgrade certs for 2017 and those with lower status can use certs plus an up charge to get theirs. Some people, like myself still have 2016 certs to get rid of before Feb.28.
     
    Last edited: Feb 19, 2017 at 8:25 AM
  3. tomh009
    Original Member

    tomh009 Gold Member

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    People are typically using up the previous year's certs in January-February so the upgrades are always harder to come by. That adds to the reductions resulting from the last-minute sold upgrades.

    Still, I managed to upgrade both ways on YYZ-SFO-YYZ (including proper international J on the redeye return) from Flex fares.

    P.S. Welcome to InsideFlyer, Sandman!
     
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  4. londoncalling

    londoncalling Silver Member

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    I am also upgraded on a SFO/YYZ flight in a 320 in a few days.
     
  5. Toz

    Toz New Member

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    Thank you TheSandman for this info. Looks like I am not the only SE.
    I have 137 eUpgrade credits about to expire at the end of this month, and won't be able to do anything with it. Frustrating.
     
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  6. londoncalling

    londoncalling Silver Member

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    Welcome aboard Toz. if you are not a SE and buying latitude fares it sometimes is pretty hard to get upgrades and as mentioned above there are too many certs available at this time of year with a mix of 2016 certs and 2017 certs all being available to use. What routes were you trying to use them on?
     
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  7. Toz

    Toz New Member

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    Thank you londoncalling. I have been an SE for the past 5 years, and usually purchase premium economy, mostly flying between Canada and Asia or Europe. I guess there is more demand for upgrades on such longer flights, but it wasn't like this a few years ago.
     
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  8. londoncalling

    londoncalling Silver Member

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    HKG is almost always full up front long before the flight. PVG is sometimes open and with the new flight from YUL there have been some seats available. PEK has been open a lot lately.
     
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  9. En-Route
    Original Member

    En-Route Silver Member

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    londoncalling makes a valid comment. SE and latitude fare purchase is a combination that will maximize your ability for the upgrade. Million miler or 2 or 3 million miler just makes it that much better
     
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  10. Toz

    Toz New Member

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    Got it. Thanks!
     
  11. mevlannen
    Original Member

    mevlannen Gold Member

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    Well, then.

    Four days to go, and my SE card gets turned into a fridge-magnet. I anticipate that as an up-and-coming TW25 (short for Teeny-Weeny), the card shall be pre-printed on a piece of cocktail napkin, in black and white, with colouring and lamination suggestions.

    Anyway, retirement is what it is, and the concierge gave me a nice little box of Rogers' chocolates as a send-off for the season. What's not to love with that?
     
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