Air Canada investigating luggage toss caught on video

Discussion in 'Air Canada | Aeroplan' started by slalom, Apr 19, 2014.  |  Print Topic

  1. slalom

    slalom Silver Member

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  2. Newscience

    Newscience Gold Member

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    This sort of "baggage handling" is likely more common than imagined, especially since it almost always occurs outside of the eyes/lens of the airline's customers.
     
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  3. The Lev
    Original Member

    The Lev Silver Member

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    The joys of a 777HD.

    A few positives...
    I do like how the baggage handler below moves a tarp over to give a soft landing area for the bags being dropped down. Very considerate of him.

    The guy dropping seemed to have very good aim.
     
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  4. gregm

    gregm Gold Member

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    While I'm not surprised at the handler, I am that the jet bridge wasn't equipped with a slide, or am I blind and didn't see it? All I see is the stairs and the ac feed.
     
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  5. LETTERBOY
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    LETTERBOY Gold Member

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    I know I'm in the minority here, but I'd laugh if someone used gate check to avoid a check baggage fee, and then had his/her bag damaged this way. :D If your bag and/or what's in the bag is damaged, you'll probably endure more than $25 worth of aggravation (or whatever the airline you're flying charges).
     
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  6. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    Unless they told you, how'd you know they used gate check to avoid a bag fee?
     
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  7. Newscience

    Newscience Gold Member

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    Oh, the joys of flying on SWA! I fly SWA quite often, and on this airline, gate-checking bags rarely occurs. Their "2-bags for free" policy helps to prevent most folks from schlepping their week's laundry with them in the airplane cabin in their carry-on bags. And that sure beats tripping over the lines of folks and their bags lined up at the airplane doorway. :D
     
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  8. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    Love how the article says "a video that appears to show its baggage handlers dropping items from a tall staircase".

    Yup, it sure appears to show that.

    I think the bag handlers should be shown the door.

    Interesting that it was Vancouver. The last time I flew out of that airport (on United) I saw baggage handlers throw carry-on bags on the conveyer belt into the cargo hold. Not quite this extreme, but certainly unnecessary. Some bags tumbled off the belt. I tried to capture a video from my window seat, but unfortunately it was an evening flight in January, so it was rather dark.

    Do these folks really think that no one sees what they are doing?
     
  9. LETTERBOY
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    LETTERBOY Gold Member

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    Well, I was responding to slalom's post, so maybe you should ask him how he knew they were doing that.
     
  10. The Lev
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    The Lev Silver Member

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    While quite common in the US, I don't recall seeing baggage slides at Canadian airport jet bridges.
     
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  11. paladin87
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    paladin87 Silver Member

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    If you don't expect this kind of treatment with your bag every time it is checked, you are sorely deluding yourself. The handlers have to spend the whole day lugging huge heavy bags over and over nonstop, and have a tight schedule often times. If you think they give two ****s about your bag, you are mistaken...trust me. No real news here.
     
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  12. pointshogger

    pointshogger Silver Member

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    Another result of the check-in baggage fee. Because of the baggage fees, our overheads are full or we get very large carry-ons that require us to check in. This really makes the job more difficult for baggage handlers.

    Though the baggage handler could obviously have done a better job, I feel that the checked-in bag fee is more to blame for this.
     
  13. LETTERBOY
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    LETTERBOY Gold Member

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    I've never personally seen baggage handled in this manner, but I have seen baggage tossed roughly onto the conveyor belts they use to load them onto the plane. But that doesn't bother me too much, because I know enough not to check things I can't afford to lose.

    You could probably say this about most customer facing positions.
     
  14. slalom

    slalom Silver Member

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    I don't know....but I would guess that many of the oversized bags I see carried on would be checked if it wasn't 25 bucks. I don't remember the overhead bin space being such an issue before checked bag fees.

    In any event, and (so no one has to ask me how I know) I've heard (just hearsay though), that the densities are high on the 777 so even many legal carry-ons may need to be checked. If that is true, I lay some blame with AC - they need to have better procedures/equipment to load so many gate checks safely in the short period of time required so as not to delay departure.
     
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  15. WilliamQ

    WilliamQ Gold Member

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  16. LETTERBOY
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    LETTERBOY Gold Member

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    IMO, firing would be too harsh, unless they've been caught doing this before.

    I note the following quote from the article: "We are in the process of identifying the employees involved whose employment will be terminated pending the outcome of our investigation." Seems to suggest that their investigation is a sham.
     
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  17. slalom

    slalom Silver Member

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    ....to me, firing is too harsh....unless they were given specific equipment, training, and time to appropriately check the bags. If they were just told "gate check them, and don't make us late or you are in trouble", then it is management's fault.
     
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  18. 2by4

    2by4 Silver Member

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    "Suspended pending discharge" is a standard labour relations term.
    The only other one might be "You're lucky, we are not proceeding this time".
     

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