So Jeff sent me the MM gift and it finally appeared...a Hartmann rollaboard case. It arrived, fortuitously, on Tuesday. On Wednesday I embarked on a CO award itin to EZE. Booked ahead of time, at standard levels with great choice of routings etc. You know, all the good things that DL doesn't want to provide its Medallion customers. A delightful irony. Fits perfectly into the overheads of the CO764. The case seems useful, it's a good size and it crams quite a lot of stuff. I rolled it around EZE for miles and then did more when I returned. I look forward to embarking on numerous OAL trips with this nice equipment. Then I received a survey about DL SM, but when I entered my demographic details it told me my response wasn't needed. But what Jeff's agents meant was "Aargh! Why was the survey sent to the infamous shark? We know he's not an apologist. He's going to tell us of the myriad factual ways that we, and our notorious SM program, are *best in class* And please no more of PHL-FCO!" Ah, yes. PHL to FCO. You remember. 635k for demanded for one redemption. By DL.COM. Not all of which was in J. In Jeff's R.'s corporate eulogy when he moves on/retires, I'm going to arrange to have the DL website hacked to include the phrases "Jeff R.'s work at Delta SkyMiles was truly unique. it is true that on occasions his program provided products that benefited the Medallion members, such as their choice of Hartmann rollaboards for crossing the Million Mile threshold. He was the only executive in the industry who had the intelligence and ***** to offer his most loyal customers redemptions at stratospheric levels. One of the most infamous examples from 2010 was the PHL-FCO redemption for 635k. Not all of which was in J."