I spend a lot of my time looking at how we can harvest volunteered information from tweets, facebook publicly available information and pictures, lb sites, etc. for weather related research. I have spent some time the last few days looking at AA's response to weather related tweets. First and foremost, happy to see @AmericanAir and @AAeurope trying to respond to problems. Second, I can't believe people put their locators in tweets. Third, there are a lot of angry travelers out there. Fourth, I can't believe twitter is the first place I go to get information about my own airline travel. Do you use or subscribe to AA's twitter streams?