Today I dropped a rather expensive (and sentimentally important) earring in my rental car. I couldn't locate it while I was driving, so thought I would do so once I arrived at the return center....and of course forgot. Remembered about one hour later........so returned to the airport, hoping the car had not already been turned around and re-rented. A very pleasant young woman started making phone calls to "locate" the car. In each call, she would read off the make,model, and license number of the car. Here is the scenario she faced: 1) call #1 to return center. Response: "that car has not been rented this week. oh, it was? well then it must be in the detail center". 2) call # 2 to detail center. Response: "car was cleaned and sent to Enterprise airport location. 3) call to Enterprise..."no, we don't have the car, it is in the detail center". 4) call #3 to detail center...."what kind of car again? oh, sorry, that car went to Alamo" 5) Alamo - "oh no, we told detail center we didn't need it." 6) call #4 to detail center...."what car was it again? oh, sorry, we sent that car upstairs to you" 7) no car in exec or regular lot. 8) call #5 to detail center....."what car was it again? ummm, no, haven't seen that car" This woman made 15 calls, and finally found the car in (you guessed it) the detail center. Who said there was no earring. She told them to drive the car upstairs, as she wanted to see for herself. Car came up, earring lying on the floor. I am so grateful for the time and effort she took - National will be hearing about their great employee. The fact that she had to make 15 calls - ridiculous!