Ability to reinstate HHonors points?

Discussion in 'Hilton | HHonors' started by Max M, Feb 2, 2012.  |  Print Topic

  1. Max M

    Max M Gold Member

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    My mom had an active period of travel, but didn't stay at an HHonors property in 2011, nor did she use the HHonors shopping portal for a purchase in 2011, and unfortunately her balance of roughly 80,000 HHonors points is now 0. :(

    Has anyone had experience in getting Hilton HHonors to reinstate expired points, if even for a fee?

    Thanks in advance!
     
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  2. deant
    Original Member

    deant Milepoint Guide

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  3. sobore
    Original Member

    sobore Gold Member

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    Make sure you call back if the first CSR does not help you, or gives you a 'Can't be done'.
    CSR's vary in their interpretation of rules and level of effort they are willing to provide.
     
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  4. Max M

    Max M Gold Member

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  5. Max M

    Max M Gold Member

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    Thanks! I'll take the usual approach I take with CSR's--- wasn't sure if this was the case for this situation. :)
     
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