HELP!!!! Here is the long story: I have been flying the Alaska airlines BUR-PDX shuttle a few times a month for about six months. I have been unable to input my Aadvantage number in my record so I get the (not in order of importance) free checked bags, priority boarding and mileage credit. My last name is 21 characters. AA has told me (and our travel dept) that the system for partners and code shares will allow a maximum of 17 characters and since my name is longer than 17 characters in the reservation, the system calls it a mis-match. If it is a code-share I simply call American and they can add my account to the record, so at least I get credit automatically (I still have to bring my physical card to the Alaska check-in desk/gate agent). If it is an Alaska flight #, I have to wait 15 days after the flight and request credit – hoping that I don’t lose the BP with the ticket numbers. I have called and emailed American CS numerous times and have been told it is an Aadvantage issue and to please contact them. Aadvantage has provided me with several possibilities, none of them feasible and basically told me to go away. Has anyone else experienced this? If so, were you ever able to resolve it and how? I find it hard to believe that I am the only American Aadvantage member that has a last name more than 17 characters (although that is what the CSRs have led me to believe).