I made a pretty large computer purchase (multiple Macs for my business) in May, and naturally I shopped for the best price and mileage bonus combo. The winning supplier was on American's eshopping network, thus that's where the purchase was made. Within an hour of buying the items online, I received a phone call from the supplier to tell me that one of the computers was out of stock in the configuration I ordered. They offered me a generous RAM upgrade for a bargain price, so I verified that I would still get the miles and took the offer. The mileage showed up after about 5 weeks, and did not include mileage credit for the extra money I paid for the upgrade. $220 = 660 miles. I would like to have had the miles, but wasn't going to put up a stink, as the price was enough value to make me happy. A couple of weeks later, however, the miles were removed from my account, being marked as a "return." I called the vendor, and the runaround began. It was beyond apathy. I truly believe that they intentionally phoned me with false inventory status info simply to get me to change my order number from one that identified AA miles credit to one that paid commission to one of their aggressive (obnoxious) reps. They said that they could not help me, and that I should take it up with AA eshopping. I wrote to AA eshopping in July after failing to get anywhere with the retailer. They never even replied. I wrote again this week, but my confidence is now non-existent. This is a five figure transaction that appears to be headed in the direction of hopeless. I have proof of both sales happening on the same day, with one simple change in only one of the items purchased. I can't find any way to call AA eshopping. Their only contact info is an online form. Anyone else here ever have an issue like this that they were able to successfully resolve? Any suggestions will be greatly appreciated.