AA Reservations System Down

Discussion in 'American Airlines | AAdvantage' started by Captain Oveur, Apr 16, 2013.  |  Print Topic

  1. Captain Oveur
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    Captain Oveur Gold Member

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    Just saw this on Twitter, no story to link to yet.
     
  2. Captain Oveur
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    Captain Oveur Gold Member

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  3. Captain Oveur
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    Captain Oveur Gold Member

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    And acknowledgement from AA:


    [​IMG]
    American Airlines @AmericanAir
    @
    @kholmeslive Our reservation system Sabre is offline. We're working to resolve the issue as quickly as we can. Sorry for any inconvenience.
     
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  4. malikguy

    malikguy Silver Member

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    I hope this explains the seat issues that I've been having today. MCE seats show available in EF but unavailable on AA.com.
     
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  5. Captain Oveur
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    Captain Oveur Gold Member

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    FB Update:
    [​IMG]

    American Airlines
    UPDATE: At this time, we are in a system-wide ground delay that will last until 4:00pm CT as we work to resolve this issue as quickly as we can. We apologize to our customers for any inconvenience.
     
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  6. cliburn
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    cliburn Gold Member

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    This really sucks...at LGA supposedly on my way to IPC. There a DL flight to get me to my LAN connection, but they can't endorse my ticket over. I afraid if I go ahead and buy that segment, AA won't compensate me and/or more likely my ininerary will get cxld for missing this segment. Don't want to be in SCL without a ticket.
     
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  7. stuartfla
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    stuartfla Silver Member

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  8. riplip

    riplip New Member

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    Well...most AA Fligjts cancelled out of Phoenix. Though, I guess there are worse spots to be stuck at.
     
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  9. mht_flyer
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    mht_flyer Gold Member

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  10. sobore
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    sobore Gold Member

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    This means your chance of getting an award seat are about the same as if the system was up. :eek:
     
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  11. edekba

    edekba Gold Member

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    DEQM/EQP/RM soon? :)


    With last year delays and stuff from the pilots ( I think it was the pilots) they did a limited DEQM/EQP promo. Maybe with this it'll happen again
     
  12. Captain Oveur
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    Captain Oveur Gold Member

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    I'd take the DL flight if you're still EXP, I'd have a very hard time believing they wouldn't make an exception for you. Heck, even if you're not EXP, I think they would make an exception. They're already saying they'll start issuing some refunds once the system comes back up.
     
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  13. Captain Oveur
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    Captain Oveur Gold Member

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    They're back up:

    [​IMG]

    American Airlines
    UPDATE as of 3:30pm CDT: Our systems have been fully restored, however we expect continued flight delays and cancellations throughout the remainder of the day. We have made several options available to our customers:

    If customers must travel today and are already at the airport, they can rebook on another airline by visiting an American Airlines agent or by going to the other airline’s ticket counter with their electronic ticket number.

    If customers must travel today and are not yet at the airport, they can rebook through American Airlines reservations or through another carrier and American will honor the fare difference.

    If a customer chooses not to travel today, there will be no charge for reservation changes or a full refund will be provided.

    It is important to note we see no evidence that today’s technical outage is related to the tragic events in Boston.

    We will continue to provide more information throughout the day as we make progress in resolving this issue. We apologize to our customers and our people for this inconvenience.
     
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  14. Photonerd71

    Photonerd71 Silver Member

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    I can only imagine what the facebook and twitter comments are right about now. "Worst airline ever","never fly them again","this why the are in ch11" etc etc etc blah blah blah. :))
     
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  15. Captain Oveur
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    Captain Oveur Gold Member

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    Minus the Chapter 11 comment, it's pretty much the same for United.
     
  16. viguera
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    viguera Gold Member

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    Horton speaks...

     
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  17. edekba

    edekba Gold Member

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    same hand gestures ... and he's not very ... idk salespersony? Like he'd bore me to death
     
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  18. Travelsavant
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    Travelsavant Gold Member

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    One of the many living through it: 12 hours at DFW! Just hoping my DFW-EZE flight really leaves tonight!
     
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  19. Mike Reed

    Mike Reed Gold Member

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    Why? Anytime awards are always available.

    Sent from my iPhone using milepoint
     
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  20. basiface

    basiface Silver Member

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    I doubt it. Those delays were over the course of a couple of months, this is just a one day blip.
     
  21. edekba

    edekba Gold Member

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    One can dream :)
     
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  22. LETTERBOY
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    LETTERBOY Gold Member

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    I will admit that when I heard about this, one of my first thoughts was, "Horton has gotten his revenge!" :D

    For any airline, for that matter.

    He was CFO before he became CEO, he's probably more of a numbers guy than a public face.
     
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  23. ballardFlyer

    ballardFlyer Gold Member

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    So glad I got home on Sunday after a weekend of 3 MXd AA flights plus an oversold bump.

    Monday's chaos make my Sat and Sun on AA look pedestrian.
     
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  24. edekba

    edekba Gold Member

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  25. jbcarioca
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    Just after arriving on AA901 MIA-GIG Mrs jbc and I were online at AA.com booking our next flights. She, Platinum, already had 500 miles posted as a CSB, while I, EXP, had 7500 posted on mine. I thought it was quite decent of AA to make that gesture and do so while our flights were still in the air.

    As an aside, we arrived only two hours late and our four bags were the first off the belt at GIG. We were out of the airport, in a taxi on our way home 17 minutes after landing, not at the gate, landing. That sets a record for me, especially in a 763. Immigration is always fast for citizens, almost Global Entry fast, but Customs is not usually so blazingly fast as it was yesterday.

    So, for me anyway, I just sat with Mrs. jbc in the AAdmirals Club while AAngels gave us more drink coupons even though the bar was mostly not bothering to collect them.

    I'm out again on Sunday. If a disaster strikes me like this one did I will not complain.
     
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