LINK. With all the negative press AA is getting both in the news and on FFer boards lately, it's nice to see a positive story. I wonder if they'd do this for me if I asked? " When we arrived at JFK, we were met at the curb with a security person, luggage handler and the head of special events. They walked us into a special check-in counter area and, lo and behold, a big video monitor (pictured) saluted me with a personalized birthday greeting. One of the security guards told me he’d worked at American Airlines for 35 years and had never seen anyone’s name on a video monitor."