AA plans to put extra-legroom seats on US Airways

Discussion in 'American Airlines | AAdvantage' started by Newscience, Feb 8, 2014.  |  Print Topic

  1. Newscience

    Newscience Gold Member

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    American Airlines plans to expand economy seats with more legroom to US Airways planes
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    By David Koenig, AP Airlines Writer February 7, 2014 6:12 PM

    DALLAS (AP) -- Since American and US Airways announced a year ago that they planned to merge, travelers have been eager to see how the airlines will resolve differences in amenities and frequent-flier programs.

    The airlines, which completed their merger in December, are finally hinting how they'll settle one difference. In a message to employees this week, American Airlines Group Inc. leaders said they plan to go with American's practice of providing extra legroom with a few seats in the economy cabin, and charging passengers more to sit there...

    Read the entire article here:

    http://finance.yahoo.com/news/aa-plans-put-extra-legroom-224848855.html
     
  2. Travelsavant
    Original Member

    Travelsavant Gold Member

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    WooHoo if true & actually happens.
     
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  3. okrogius

    okrogius Silver Member

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    Given the others are doing it, this isn't a surprise. The bigger question is whether this a handful of rows similar to Delta, or a third of the cabin similar to United.
     
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  4. zphelj

    zphelj Gold Member

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    My guess is it will be equivalent to what they are doing on American already with main cabin extra :)
     
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  5. ballardFlyer

    ballardFlyer Gold Member

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    Wonder what the timeline will be? AA rolled out MCE to a nearly complete level domestically within what felt like less than a year minus the 772s and some 767s AFAIK.
     
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  6. timfrost

    timfrost Silver Member

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    Agreed, their fleet conversion was announced and seemingly completed almost at once. Pretty impressive, really.
     
  7. Caribbeangold

    Caribbeangold New Member

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    Excellent, looking forward to this. More leg space, means no leg cramps. American is the way to go
     
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  8. BudB

    BudB Active Member

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    The airlines seem to have lost or fired their marketing people. Everything about air travel is upside down today. Start with the labyrinthine policies for flight changes or cancellations. They have totally forgotten about customer satisfaction. It's all about the airline and their lawyers. Except perhaps for Southwest, where changes are very simple and even welcomed. On other airlines, passengers are penalized for almost any change or cancellation, unless you buy trip insurance or again pay a higher penalty fare for fully refundable tickets. What's wrong with making travel simple? If you want customer loyalty, make your product efficient, simple and easy to use. Such an airline would not need a "customer loyalty program."

    Almost all airlines and credit cards today are about the fine print terms and conditions. They use negative incentives, penalties and higher prices to attempt to get passengers to upgrade. Then they use loyalty programs to trap customers into repeat business, because passengers are so dissatisfied that they are constantly changing from one carrier or card to another. This is really stupid from the point of view of customer satisfaction. Better product results in customer satisfaction and loyalty. All passengers can see that airline and credit card services have been downgraded over the years. The only place lower they can go now is to require travellers to clean plane, clean the toilets and carry out the garbage.

    Now imagine if you actually got a comfortable seat when you booked a regular coach ticket. Do you remember economy seats where you could open your laptop on the fold down tray and get some work done. When the passenger in front of you could recline their seat while you were sitting up in yours to work, without you have to become intimate with their hair products and scalp issues.

    Do you remember being able to walk on and off a plane almost immediately, instead of standing in the aisles while 200+ people load or unload their baggage from the overhead compartment? This is classic upside down airline thinking. Instead of charging passengers extra to bring their main baggage or extra baggage into the cabin, the airlines charge you to check your baggage. Which means almost everyone tries to get everything into their hand carry baggage and then cram all their baggage in the overhead compartments and under their seats. The result of this misguided, mistaken marketing effort to generate more revenue is customer dissatisfaction. The cabin is crowded. There are long delays in boarding and de-planing. Departures are delayed. On the other hand, when customers had incentive or at least no extra charge (i.e. penalty) for checking their bags, boarding and de-planing was swift, planes ran on schedule. Cabins were not as crowded. If airline must charge extra, it should be for those things that delay and inconvenience other customers and potentially delay the flights, such as carry on. On the other hand, when passengers arrive at the terminal, we generally have plenty of time to check bags because they know there will be usually be security delays and airlines want you at the gate 30 minutes prior to boarding, also there is plenty of room in the terminal and usually multiple counters to check bags. In addition, the airline has plenty of time to check the bags in with no rush, and their customers are not waiting while the conveyor belts and baggage handlers load the bags in the belly of the plane. Basically, they are doing it upside down and backwards with regard to customer satisfaction.

    Instead of penalizing passengers in normal economy seats in an devious attempt to get passengers to upgrade to premium economy, business class or first class, airline should be providing comfortable seats and more room in regular economy. Business class would then be distinguished by more services such as WiFi, more room where it is important to work or rest, better food, meals and drinks included. First class is then further extended by full recline sleeper seats, first class meals on china with silverware, drinks, services, arrival and departure lounges, concierge greeting at the airport, with concierge-assisted accelerated, guided security clearance and baggage checking.

    Bottom line, in an industry like travel, customer satisfaction should be the supplier's most important goal and consideration. Today, it is mendacious rhetoric covering up fine print. Yes, it's a sign of the times.

    Why do airlines, credit cards and most of the travel industry require a law degree to travel, to understand the terms and conditions? That's a discussion for another time.
     
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  9. Newscience

    Newscience Gold Member

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    BudB, I very much enjoyed your post and agree with your POV! And you have my vote to run an airline - any airline!

    Newscience
     
  10. Photonerd71

    Photonerd71 Silver Member

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    This all sounds good in theory....but.....the general flying public (and the folks on here are a TINY minority of the flying public) only care about getting thr cheapest flight possible. They are not going to pay $500 on AA/UA/DL and get a "decent" product when WN will take then to the same place for $400. Thus the big 3 strip it down to compete with the Southwests and jet blues of the world.

    Just my opinion of course

    Sent using a small piece of fruit.
     
  11. IceTrojan

    IceTrojan Silver Member

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    MCE configurations should be harmonious with the rest of the current AA fleet.
     
  12. eponymous_coward
    Original Member

    eponymous_coward Gold Member

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    Already been tried (American's More Room Through Coach). Doesn't work. People would rather fly cheaper flights. Keep in mind that Spirit/NK and Allegiant/G4 have experienced growth that counters 100% of what you are arguing the market wants; if what you were saying was true they would be broke instead of charging fees for things like carry-on luggage and airport printing, and expanding their services.

    For a lot of flying in the US, what wins are price, schedule, convenience in the form of a nonstop.

    Oh, and I can remember when we had more room in coach... and smelly smokers. And $1000 coach tickets (in today's dollars). So it's not all downhill.
     

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