I qualified finally for executive platinum status on Nov. 19th. I was thrilled to see the account status change about 3-4 days later. But I have never received an email or snail mail congrats or packet or anything from AA! Nothing!! I received packets of info at other levels and a membership card. Wouldn't you think that with 90k employees that someone could send a lame email at least? 42 days and counting with no response from AA! And yes, I called AA customer relations. They said something should arrive in mail within a week. That was 3 weeks ago.