AA Customer Service says late flight bonus is 10K RDM -NOT- 10K EQM

Which is weird since Suzanne made the announcement that we would receive "10K EQM and 10K RDMs" over the plane's PA.

Customer service said, "You must have mis-heard her" because nobody is receiving 10K EQM for that flight."

Tommy, can you please pick up the white courtesy phone!

 

This is not time for the courtesy phone: this is a time for the red emergency "crisis" phone!!

 

You said it! We all heard Suzanne say 10K RDM and 10K EQM.......

I'm sure Tommy777 and/or Randy and/or Pizzaman can 'fix' this

 

PLEASE!!!

 

The organizers are all well aware that we haven't yet received the 10k EQM delayed flight bonus yet. Everyone heard it. It's not necessary to call customer service about it. You'll get far more informed customer service right here. I'm sure they are working on it.

 

You'd think one of us DOers captured this speech on video, wouldn'tcha?

I can't remember SR's exact words about the delayed flight, but they were along the lines of "I've been searching for a reason to give you all some EQMs, and now we have one!" [SFX: CROWD ROARS]

[Reason for edit: I just read TonySCV's post.]

Please, people, do NOT call AA. It's not a crisis; it's a communication issue at most. Calling AA just clogs the phone lines and, IMHO, is akin to DYKWIA.

 

the only reason I called was I thought it was a mistake in my account -- just as AA had made a mistake on some recent MRs.

Not trying to cause a panic. The head of American Advantage is certainly going to fix this. Just thought it was worth posting so a call can be made.

 

I agree. For MegoDo mileage accrual issues MP is the best source.
There is actually a 'MegaDo Miles Posting' thread that is quite active (rather than start a new one)

 

I have every faith in Ed and Tommy fixing this one up. Leave it to the pros who have Suzanne's cell phone number on speed dial to fix this one

 

Looks like the 10k EQMs for the delay have just posted!

 

Yep. Just posted.

 

Correct - we waited two weeks and we got the MegaDO RDM and EQM as well as the delay RDM. Even if it takes two more weeks for the 10KEQM to show up, we will still get them before the end of Feb. In realty, other than my spreadsheet being out of sync, there is nothing to be concern about.

 

It looks like the miles have posted... for me and for someone else already so it looks like this is being rectified.

 

Now only the Million miles counter on my spreadsheet is out of sync and I have a feeling that it will also be right very soon.

If it is still out of sync in April, I might come and ask here about it. As far as I'm concerned, all is good.

Wait, there is one issue...

When it the launch party for OWMD 2?

 

YES!!!! I see the EQMs. I am also eagerly awaiting the launch party for OWMD 2 (or at least the OWMD promo II). I've already booked my flight for the FT Univ in April....

 

Yeh, my tracking spreadsheet is now completely up to date. The 10K EQM are nice - but I would have exceeded the 100K no matter. But still nice - thanks AA.

 

OK. I have hung up the red emergency phone. Those missiles will go back in their silos. Whew.
I just got home and saw the posts and checked my miles...woohooo... 98,400 eqm's. And a lot of it was travelling...not mileage runs!! Thanks everyone!! I think I will go outside and do my now-famous napkin dance!!

 

just great

 

Well ok. Instead of the theme from "Jaws" this week.. I'm hearing the Hallujia Chorus.

 

As an aside, there is video of SR’s statement, but I held off posting it as I was sure it would all come out right in the end. And, lo....

Trying to sort through a lot of footage to put some vids together, while also maintaining a life beyond Do’s.

 

So are my kidneys. They kept trying to exit my body thru my ears everytime they saw a wine bottle.