AA customer service isn't working?

Discussion in 'American Airlines | AAdvantage' started by estnet, May 16, 2015.  |  Print Topic

?

Has AA not allowing you to speak to customer service made a major difference to you?

  1. yes

    50.0%
  2. no

    37.5%
  3. yes, enough for me to consider changing airlines

    25.0%
Multiple votes are allowed.
  1. estnet
    Original Member

    estnet Gold Member

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    My experience since AA has removed the ability to speak with customer relations has been terrible. I ME agents don't read the entire issue and the character limitation adds to the inability to explain complex issues. Sending the form multiple times to continue the details doesn't seem to work.

    So I'm trying to do a poll (hope I've got it right )
     
  2. Counsellor
    Original Member

    Counsellor Gold Member

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    Since when can't you get through to a CSR? Do you call the toll-free number or what? I haven't had any problem with that, although I am Platinum and use the Platinum number -- does this apply only to non-elite?
     
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  3. estnet
    Original Member

    estnet Gold Member

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    Sorry for the incorrect title I am referring to customer RELATIONS where you deal with problems after they have occurred.

    When was the last time you tried to call? Ability to talk to a live person was replaced with email only form a few months ago! If it matters I am exec plat!
     
    Last edited: May 16, 2015
  4. tom911
    Original Member

    tom911 Gold Member

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    I suspect a lot of us don't have experience with customer relations. I last dealt with them 10 years back when they pulled a systemwide from a friend's account instead of my sponsored systemwide. Just don't have the need to regularly speak with or e-mail someone there.
     
  5. newbluesea
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    newbluesea Gold Member

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    Last time was about 6 years when I got them to fully refund a ticket MIA/FRA for a friend who had passed away. (we were on the same itinerary )
     
  6. estnet
    Original Member

    estnet Gold Member

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    Lucky those of you who don't have a need to talk to them, but I haven't been so lucky. hope your luck continues.

    May you never have a non working seat or an international or other flight cancelled without being rebooked, etc.
     
  7. dhammer53
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    dhammer53 Gold Member

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    Off topic. ;)

    It's nice to see several of my old Flyertalk friends posting. :cool:
     
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  8. estnet
    Original Member

    estnet Gold Member

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    Nice to see you here as well :)
     
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