Tried to reserve award travel for 2 people earlier today, and was quoted a phone booking fee of $25 per person. I recall it's been $25 per reservation. Has anyone else heard of this "fee enhancement", and when did that happen? The AA phone agent sounded very inexperienced, and could not offer me any further details on this subject.
This isn't new. At least gone are the days that even online awards incurred a $5 fee. (How many years ago was that?)
I'm pretty sure I was charged a single $25 fee with 2 ppl on the reservation just last summer. Was that an exception then?
Did you use miles from one account or two? If you used miles from one AA account, that could explain the discrepancy last year.
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